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Gen 5 actual speeds Vs Gen 4 actual speeds (at point of use)

secondgoatrope
New Poster

Re: Gen 5 actual speeds Vs Gen 4 actual speeds (at point of use)

I found out that your modem, depending on model, will not work properly unless necessary downloads are updated. Hughesnet normally will send a Field Tech out to your home/business to do this and of course bill you for that process. The phone tech/csr will NEVER tell you this is the problem during the troubleshooting process. And these updates for Gen 5 normally occur in the last quarter of the year.

It is a very simple and easy process to complete for the slightly above average computer user, but requires more than the power on/off level of understanding. Once completed, your system should operate well within normal standards.

GabeU
Distinguished Professor IV

Re: Gen 5 actual speeds Vs Gen 4 actual speeds (at point of use)


@secondgoatrope wrote:

I found out that your modem, depending on model, will not work properly unless necessary downloads are updated. Hughesnet normally will send a Field Tech out to your home/business to do this and of course bill you for that process. The phone tech/csr will NEVER tell you this is the problem during the troubleshooting process. And these updates for Gen 5 normally occur in the last quarter of the year.

It is a very simple and easy process to complete for the slightly above average computer user, but requires more than the power on/off level of understanding. Once completed, your system should operate well within normal standards.


Updating modem software does not require a tech visit.  Nor do they bill anyone for such.  The phone techs will never tell you this because it's nonsense.  


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