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Gen 5 beam ID54 almost unusable at night

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Sophomore

Gen 5 beam ID54 almost unusable at night

Hello Tech Support,

 

The performance of my Gen5 HT2000W system seems to be time of day dependent. Early mornings, (5-7am pacific time), I get amazing download speeds as measured by the official HughesNet testing center. The average speed at that time is around 50 Mbps. However, in the evening when I want to use the system the most the speeds drop dramatically. The average of 5 tests on the Hughes speed test was .24 Mbps at around 10:30 PM 10-16-2017. Yes, that is Point24! For all intents and purposes, the net was not functioning during that time. This drop in performance at night is not an outlier; its consistent.

 

My system is on beam 54. The Outroute ID is 6. The signal strength is 118. The test were performed using the WiFi connection from the HT2000W. I will perform future tests using the recommendations of Corrosive.
 
Can Tech Support access my speed test history? If so, please check it out.

 

I can see on this forum that I am not the only one with this problem. What can be done to improve this performance issue? 

 

The really good news is that the HughesNet Phone is working much better. Sound quality is as good as it was when I had GEN4. It does drop calls during certain times of the day. I wonder if there is a correlation?
 
Thank you for your help.
23 REPLIES 23
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New Poster

Re: Gen 5 beam ID54 almost unusable at night

Just another user here Tom.  I have the same issue every night around 6:30PM - 7:00PM lasting the rest of the evening.  I am almost dead in the water for speed every evening.  Dial-up speed is faster. How do you know which beam you are on?  I am in Eastern Nebraska.  I find it hard to believe it is all about net congestion.  However, things did get a lot worse once the school year started.  I assume that there are no kids on-line during the day time but once dinner and homework is done they all pile on.  That would makes some sense but it seems strange that I would go from decent download speeds to near zero just becuase a lot of kids were allowed to surf the internet in the evening.  I have called twice about this problem and so far they just tell me they will look into it.  I suspect they know the problem and are just giving us the delay tactic routine.  What say you Hughes.net and Hughes net community?  Has anyone had this commonly reported problem fixed or is it a matter of letting people grumble intil they give up and go away?  I do notice that they have not been quick to respond to your post.

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Sophomore

Re: Gen 5 beam ID54 almost unusable at night

Hello,

 

Thank you for adding your voice to what I think is a wide spread problem. You can find your beam ID along with other valuable information by acessing your satellite modem. Put 192.168.0.1 in your brower search window. (At least, that is how I access mine.) If all is well this will take you to the satellite modem main page. At the top of the page you should see three headings: System Status; System Information; English. Click on System Information. This should bring up another window. The dialog box at the lower right with the heading "Satellite" will give you the information you seek.

 

I am very far from being an expert in these matters. I would seek guidance on this forum from people like Corrosive. Look through similar posts dealing with slow internet performance and read what he has to say.

 

I must also add that I have been a Hughes.Net subscriber since 2002. I live off grid and the Hughes.Net service and, more recently, the Hughes.Net telephone are my lifelines to the outside world. For most of the last 15 years the system has been trouble free. It may take some time, but I think they will correct the problems.

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New Poster

Re: Gen 5 beam ID54 almost unusable at night

Wow.  It is just like someone flipped a switch.  I just entered the evening slowdown period and my speed has gone from good to a horrible (1.7 MBps) in a matter of minutes.  This is why I suspect that it is not a bandwidth congestion issue,   It makes no sense to go from good service to unuseable sevice in just mere minutes unless there is a technical issue.  If it was bandwidth congestion there would be a ramp-up and a ramp down curve.   Last night I had recorded a test speed of about 0.08 MBps which is a flat loss of useable service.  I am betting that if I check in a few minutes ot will be below 1 MBps.  What in the world is going on to cause our speed to be throttled back every night for hours?  Would a Moderator/Technician care to reply or have you been told to keep quiet about the problem and just continue to offer empty promises to look into the matter?  I discovered I am on Beam 46 if that helps anyone.

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Distinguished Professor IV

Re: Gen 5 beam ID54 almost unusable at night

 

@Tom Hughey

 

Yes, tech support does have access to your Hughes speed tests.  The testmy.net speed tests, as laid out by Corrosive, will give additional information, and it's important to run the tests with a single device connected with a LAN cable and with the HT2000W's WiFi disabled.  The instructions for disabling the WiFi are here, on the upper right of the second page.  Make sure to click Save Settings after disabling each of the four individual radios (if you disable all four radios at the same time and click Save Settings the settings won't be saved).  The testmy.net test results can be viewed by the reps and engineers from your Results URL.  

 

I can't remember if beam 54 is one of the beams with known issues, but if it is the engineers are most definitely working on it.   

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: Gen 5 beam ID54 almost unusable at night

Hi Tom,

 

Thank you for posting and providing details, I'm escalating your case to the engineers. We'll post back once we have any updates to share.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: Gen 5 beam ID54 almost unusable at night

Liz,

 

Thank you for your reply. Strangly enough, the last few nights, (11-18-17 and 11-19-17), the internet service has greatly improved for me. The last couple of tests were in the 8 Mbps range; fast enough to alow watching youtube videos without to many pauses. I even watched a movie on Amazon without buffering. I know many subscribers would not be satisfied with those speeds especially since they were sold on a faster system, but if the performance of my particular Beam remains at this level consistantly, I would be satisfied.

 

Tom

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Moderator
Moderator

Re: Gen 5 beam ID54 almost unusable at night

Hi Tom,

 

Thanks for the reply, we definitely want to get better speeds than that for you. I've just gotten an update about beam 5, there are scheduled adjustments in the coming weeks to address speed concerns. We'll post back once we have any other details to share.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Gen 5 beam ID54 almost unusable at night

I'm on beam 5, and it's brutal in the evenings. Looking forward to some resolution. It can be very slow at any time of day though so hopefully it can be improved.

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Moderator
Moderator

Re: Gen 5 beam ID54 almost unusable at night

Good morning folks,

 

Beam 5 has completed adjustments midweek last week to provide some relief for speed concerns.

 

Thank you for your patience and understanding.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.