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Gen 5 extremely slow speeds.....

Freshman

Re: Gen 5 extremely slow speeds.....

Roof mount with an unobstructed line of sight.....hopefully pointed at the satellite.

Associate Professor

Re: Gen 5 extremely slow speeds.....

Willing to bet the roof mount is the issue...

Don't know what @Liz could do, but if it's an older home, or the installer didn't manage to get all three legs secured to 2x4's under the roof then you will have alignment issues come up from time to time.

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Freshman

Re: Gen 5 extremely slow speeds.....

It's a newer home, although I've never been on the roof to look at the mounts. Problem with that notion is that the service has always performed poorly, from the time of the initial install. It has had brief periods where it has performed well at certain times of the day, but is usually short-lived. The upload speeds are a big issue as well. And it has been nearly impossible to send out a lightweight email (no attachements) while streaming a program. I will run a few more speed tests tonight.

Freshman

Re: Gen 5 extremely slow speeds.....

Liz, still no word from the local dealers. Do you have an idea when they might attempt to call me?

Moderator
Moderator

Re: Gen 5 extremely slow speeds.....

Good morning Frank,

 

Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,
Liz

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Freshman

Re: Gen 5 extremely slow speeds.....

Liz, just going to post this on the thread for full transperancy. Not having much luck dealing with customer service over the phone. It's almost as if they don't communicate with you or technical support.

 

We discussed cancelling the service with them. They said they wanted to run the trouble ticket through engineering now or else they would have to charge us a $400 cancellation fee. Much different than our previous discussion. But they felt strongly that engineering could possibly address the problem. They should be calling within a couple of days. We'll see what happens I guess.

New Poster

Re: Gen 5 extremely slow speeds.....

I've gone thru the technical end of the slow speeds, and have come up with only one conclusion.
Hughs.net is the slowest, worst internet provider on the market. They don't give a s**t about following up on customer concerns or problems.
But I really must admit, it's been kinda fun reliving the old days of dial-up speeds....... NOT!
I would not ever recommend them to a friend, as a matter of fact, I will do anything and everything legally possible to put a garbage company like this one, out of business.
Distinguished Professor IV

Re: Gen 5 extremely slow speeds.....

@Shortdog

 

If you'd like help with the issues you're experiencing please start a new topic.  When you do, please have the maturity and respect for others who read and/or use this site by refraining from foul language.  This is a public site.  Please remember that.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Gen 5 extremely slow speeds.....

Good morning Frank,

 

Thanks for posting and for PMing me back, I did see that. If you have other concerns, please don't hesitate to reach out to me.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->