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Gen 5 going way slower than Gen 4

Sophomore

Gen 5 going way slower than Gen 4

I recently switched over to Gen 5 because of the contract offer of 30GB a month for only a little more than I was paying for 15GB on Gen 4. It was also advertised as faster speeds of 25Mbps. Initially, while the technician was here, I was clocking speeds to close to 25Mbps. I have rarely seen speeds that fast again. During nights when we want to stream netflix I have seen it drop to 0.2Mbps and the internet was hardly even usable. Depending on what time it is the speed is all over the place, but rarely approaching 25Mbps.  I can't live stream the news anymore like i used to on Gen 4. It constantly has to buffer or will not even load. We used Gen 4 for over a year and it was extremely reliable and even after going over our data limit it was still faster than Gen 5 is everyday.

 

So what is the deal? Is Gen 5 really this crappy during peak hours or is there something wrong on my end? The technician did have to move our satellite dish and was worried that a tree might be in the way. It was also a rare sunny day when he set us up for Gen 5. The signal strength is usually only in the 40s, which doesn't seem very good. It has even dipped into the 20s at times. We are on the Washington State coast so I don't know what is considered normal here. It is cloudly most of the year. We still never had any problems on Gen 4 during any weather condition so I am not sure why Gen 5 would be any different.

25 REPLIES 25
Associate Professor
Professor

Re: Gen 5 going way slower than Gen 4

"Is Gen 5 really this crappy during peak hours or is there something wrong on my end?"

 

A lot of us are experiencing very low speeds in the evenings. The company is working on figuring out why.  These things take time.

Distinguished Professor III

Re: Gen 5 going way slower than Gen 4

@imalexdude

 

When looking in the Satellite box on the following page, what is your Satellite Name and Beam ID?

 

http://192.168.0.1/#!/home/information


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Gen 5 going way slower than Gen 4

Echostar 19 with Beam 5

Sophomore

Re: Gen 5 going way slower than Gen 4

My signal strenght was down to 15 for most of the day and I had no internet whatsoever. We had our first big rain of the season. The strength has creeped up to the 30s tonight and I am barely getting internet. I am on beam ID 5. Speed has been consistantly around 120 to 160kbps all night since it started working again. That is amazingly slow. I am barely even getting around this website right now.

 

I called the tech support for the 4th time and they were completely clueless as usual and unable to speak english. The gal didn't even know what I was talking about when I referred to my download speed or signal strenght. She told me to call back when it wasn't raining to resolve my issue. You mean is May? This is Western Washington. It's going to be raining all f***king fall, winter, and spring. And my internet worked just fine last winter on Gen 4.

Sophomore

Re: Gen 5 going way slower than Gen 4

Are you experiencing speeds of 0.1 and 0.2mbps? Or a complete lack of internet altogether? Because that is what I am experiencing and getting absolutely no help from customer service. I forced them to send out a tech after calling 4 times and just wasting hours of my time. They are going to charge me $120 because they didn't install the dish properly the first time.

Assistant Professor

Re: Gen 5 going way slower than Gen 4

A usual signal strength in the 40's is not normal. You definitely have a probem. Maybe you don't have a good line of sight to the satellite with that tree in the way.

 

Hopefully Liz or Amanda will reply tomorrow.

 

It may come to cutting down a tree(s) if you want service. The satellite can't be moved.

Distinguished Professor III

Re: Gen 5 going way slower than Gen 4

@imalexdude

 

A signal strength of 40 is definitely alarming.  That's quite low.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Gen 5 going way slower than Gen 4

The satellite dish can be moved. There is a lot of open space in my yard. Cutting branches or trees out of the way is also a possibility, but I need an install technician to show me which ones are in the way. It could even be a maple branch getting weighed down in the rain that keeps blocking my signal.