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Gen 5 is slow

New Poster

Gen 5 is slow

I switched from Excede to Gen 5 Hughes because I wanted a faster connection to Internet.  Very disappointed since Speeds are like Excede but costs me more money per month.  Called the installer about moving the dish to a more open area but he said he woud check and let me know.  Still have not heard from them in about 6 weeks.  Hughes is not very helpful to problems because it's usually the weather or somebody else's fault.  Never Hughes.   Wish they would come and get their junk and I will go to somebody else who mabe as slow but a lot cheaper.

1 REPLY 1
Associate Professor

Re: Gen 5 is slow

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.