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Gen 5 very slow evening speeds

Freshman

Gen 5 very slow evening speeds

I was over on gen 5 signal strength and was told to start a new thread so here goes.my speed goes so slow that I can't stream Netflix on their lowest setting.it will be connecting good then buffer and I'll check and it will be 2.5 or so then 15 it's all over the place but the bottom line is I can't stream tv and that's why I got it.they sent a tech out and he just adjusted the dish and got the signal strength to around 80. When I called on the phone they did a update.nothing has helped.any idea's it seems like Hugh's should be fixing it or say it's all they can get me,I'm not the satilite tech they are

 

 

 

46 REPLIES 46
Assistant Professor

Re: Gen 5 very slow evening speeds

That is strange as even on Gen 4 at 1.5 Mbps I can stream  Netflix fine. What definition are you trying to stream at? I would suggest adjusting video definition to a lower one. Even with Gen 5 it is not recommended to do Netflix in HD, it will eat through your data allowance very quickly.

 

And although Gen 5 is forgiving when it comes to FAP, not sure HD streaming will be so good. 

 

Are you in FAP, as in over your monthly purchased allowance?

Freshman

Re: Gen 5 very slow evening speeds

I'm not over my data, and I do have Netflix set to their lowest resolution .it also happens on Amazon prime.if I check speed with testmynet right when it's buffering by the time I start and run test the buffering will be done and it usually will be at a good speed.if I check a a few minutes later it many be connecting very slow again.there seem to be wild swings in the evening here's some download speeds between 7 and 11 pm.lows 148kbps,65kbps, 881kbps ,1.35 mbps, 1.6 mbps, highs 5.58 mbps, 5.46mbps ,9.53mbps.I have that 2000 modem router,sat signal strength around 80. I would try and run a cable to my roku but it's wireless only.does it hurt to extend the sat.coax to get the modem closer to the tv?

 

Spectator

Re: Gen 5 very slow evening speeds

We are having the exact same issue in the same time frame as you. Anyone have an answer??
Highlighted
Freshman

Re: Gen 5 very slow evening speeds

Same issue here also. Last night download speeds were under 1 mbps. This morning arround 6 am it downloaded at 22 mbps !

This is the exact same issue that we had with Gen 4, and the reason that we upgraded to Gen 5. I guess that we will be able to stream Netflix [ in SD ] in the 1am to 6am time frame. We were sold a bill of Bull !!! I have no doubt that our system is being throttled even with around half of our data remaining.

Associate Professor

Re: Gen 5 very slow evening speeds

@youngblood48

They certainly are not throttling users when they have data remaining, however, they are aware of issues that some Gen5 customers are having, and engineering is working on fixing this so it doesn't happen again a few months later.

HOWEVER, if you are having issues and would like to actually try and troubleshoot, please start a new topic and follow the directions below, while making sure you read the guide...

Create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.



Trust me, what you are seeing is not the norm, and they are not singling you nor a handful of users out just for kicks.  Below is what I personally have seen over the last week or so.

00001.PNG24 hour averages00002.PNG

New Poster

Re: Gen 5 very slow evening speeds

understand your disappointment I get 0.49 and 1.47 on the new gen 5 then cant get through to get help because they don't have a ht2000w modem on their list **bleep** they only go to windows 7 for os what are we paying for
Freshman

Re: Gen 5 very slow evening speeds

I spoke with someone [ not on this contenent ] the other day about slow Gen 5 speeds. They were obviously reading from a question and answer list. After I had answered all of their redundant questions, I was told that I had to run a speed test on Myspeedtest.com. Why??????? I had already run many speed tests on the myhughes.net website. These tests have confirmed what everyone already knows ! It is almost impossible to stream Netflix or any type of a movie app, in the evening hours without buffering. Even in the morning hours you can perform a speed test and get 20mbps one minute, and .08 mbps 5 minutes later. The women said that a Rep. would be contacting me. Fat chance of that happening. This is the same run around that we got with Gen 4, and the reason that we upgraded to Gen 5. There is nothing wrong with our dish alignment, router,modem,settings,wiring, firestick, or anything else on our side of the system !!! Hughesnet claims of faster speed and reliability for Gen 5 are simply not true.

No Rep will be calling me.

Professor

Re: Gen 5 very slow evening speeds

If you'd like help with your issues, running multiple speed tests on http://testmy.net/ is necessary.  As for Gen 5 and streaming, it works just fine for most people - if it doesn't for you, then there may be an issue with your setup, and to figure out what's going on, you may want to run multiple tests on http://testmy.net/ and post the results here to be evaluated.  

Associate Professor

Re: Gen 5 very slow evening speeds

@youngblood48

If you don't want to perform the standard testing that I posted a short bit ago, then there's nothing we can do for you here, and no way official reps can escalate your case to engineering.  However, I strongly urge you to create a new topic, and perform the necessary steps to begin troubleshooting.