Thanks for the attempt to help, but you obviously did not read my last post in depth. All of these hoops have jumped through previously. It is what it is. A very poor system ! I am trying to decide if I should simply cancel or seek litigation. I'm done !!!!!
@youngblood48you seem to have failed to read what has been stated, if you want to start a case, I strongly urge you to create a new topic, and perform basic troubleshooting, as well as provide any case numbers you have. This is a different channel of support, headed and controlled by Corporate Represenatives and Executive Customer Care, they will go above and beyond in helping you, but you must follow proper procedures. If you have in fact done tests using the Hughesnet Speedtest, then what's stopping you from clicking a single button, and stating what you have done and what is happening?
Also, litigation will fail, you are bound by arbitration as is stated in your contract.
I'm having the exact same problem. Can't even Skype with my kids or grandkids....keeps freezing and what grandma doesn't want to see their grandkids. Tried to upload a photo to Shutterfly and it took 30 minutes. I paid for High Speed Internet not Turtle speed. My DSL and dial up was faster....Help.
HughesNet Engineers MUST RESPOND TO THIS THREAD NOW with a work around or an update AND A TIMEFRAME! I'm cancelling my HughesNet service on Monday if I don't see a response here from HUGHESNET. Yelp'ing HughesNet in my local is all ONE STAR.
It's pretty clear to me what the problem is: HughesNet has oversold the capacity of the new Jupiter satellite, so, when subscribers are home from work and not asleep yet, the bandwidth from the satelite can't keep up and grinds down to an unusable trickle.
So EchoStar's priority is not customer value, it's recovering the capital expenditure of their satellite. Shortsell Echostar stock if you have it - as soon as this situation hits the business press, their stock price is going to fall back to Earth like the heap of junk that's in the sky for the moment.
I welcome HughesNet engineers to provide a solution NOW and prove me wrong!
PS - I mean an ENGINEER who develops software, firmware or hardware - NOT an instructor who is just getting us to jump through the 6 hours of hoops that we've already jumped through with Customer "Care". Denying this problem is analogous to denying climate change: it's real, look at the posts, customer care logs and the Web. Speaking for myself, I will NOT RUN ANY MORE TESTS TO HELP ECHOSTAR DEBUG ITS OWN PRODUCT.
Hughes over-sold Gen 5, period! I begged them to let me go back to Gen 4, they said No. So, now I have a lousy system that allows me to watch a Youtube documentary at 144 speed or 240 speed only mid morning or mid afternoons, period.
I will quit this dishonest company, go to my public library which has excellent 24/7 Wifi.
@ckelly, I think you've come to the right place for answers, and this will be a lot less frustrating than being on the phone all the time. Please keep in mind that this is primarily a peer-to-peer site, which means other customers (many of them with years of experience) will be helping you. There are administrators here too (the word MOD is next to their name) who work at Hughes and can work on issues the community can't resolve. The mods will be back on Monday. In the meantime, you may be asked to run some tests and post them here, so people can begin troubleshooting your issues.