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Gen5 complete dip in speed to 156kbs mb dl. exact same hour every day. Plenty of data left

Distinguished Professor III

Re: Why was my post taken down? Trying again.....

@Dawn-Keyballs

 

It can take a day or two for the reps to reply.  This forum isn't instant help.  

 

@Hardy

@Liz

@Jay

@Amanda


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Why was my post taken down? Trying again.....

Well its been four days now.......

Moderator

Re: Why was my post taken down? Trying again.....

Hi Dawn,

 

It looks like we set up an on-site service tech visit for you a couple of days ago and from the notes, the technician's office has already contacted you to schedule. If it was deemed necessary for a technician to go on-site for your issues, we should definitely wait until after the visit is complete to continue monitoring your services. We'll be adding a discount to your bill over the next few months. Please be sure to get back with us here after the technician has come by and you've given the system a test run.

 

Thanks,

Amanda

Freshman

Re: Why was my post taken down? Trying again.....

Well the tech finally came and informed me after I upgraded to Gen 5 they didnt put a new dish up that provide the proper bandwith. They will be installing it soon. Hence the terrible dip in speeds. . Is there a chance I can get some Data tokens for free for the ungodly amount of 25 mb speed tests I had to do? 

Highlighted
Moderator

Re: Why was my post taken down? Trying again.....

Hi Dawn, absolutely not a problem! We'll also add a discount to your account over the next few months for the inconvenience. I'll keep your case open for the next update.

 

Thanks,

Amanda

Freshman

Re: Why was my post taken down? Trying again.....

So after the Tech left on the 27th he said he would make a note to send someone out to replace the top portion of the dish with the newer one for the Gen 5 . No one has came out yet to do so. I called ADSL and they said there was no note...... They said to inform you guys that it needs to be done. I have not seen any free data tokens in my account yet either for all the speed test that I have ran either

Moderator

Re: Why was my post taken down? Trying again.....

Hi Dawn,I will look into both of these things for you. The token order may be stuck, I can fix that right away if so. The tech visit may be a couple of days longer if the tech did not keep the site visit ticket open.

-Amanda