it takes me to the same NON-WORKING restore and/or purchase tokens page.Our developers are not going to "fix" a website we no longer use and do not support or update now that we have our official Support Center. If you're having issues with http://supportcenter.myhughesnet.com I can definitely have that looked at, though.
Since we have officially completed all the delaying games, and/or trying
to find ways to blame it on the customer or trying to get them to
"Upgrade" (spend more money)
If the "answer" for the issue still is, you should upgrade yourMy answer was not for you to upgrade and I am sorry you feel that way. You are correct - the restore token page on the Support Center is on our website and not your modem, so no, we will not replace your modem for you (since we don't stock them anyway)
equipment, (which makes no sense since the restore tokens page is on a
Hughes net server not my local modem, like even the Dash board), perhaps
HN can send me a FREE modem for Christmas!
Hopefully, the next reply will FINALLY be, "we will send this issue toI don't use a flow chart- but if you have an issue with the Support Center I can get that fixed. If you continue to use http://customercare.myhughesnet.com I can't do anything about it. If you are clicking on the Purchase Tokens, Use/Free option after that and you are getting a pop up window that redirects you to the old link, I can report that too.
our developers to fix", which is what I had asked in the first post.
Hopefully the "Delay and Frustrate" the customer algorithm has run its
course, and we can now go down the Fix the problem flow chart pathway.
Lets think out of the box here a little,
Thoughts that come to mind:
A 7000 is going to be slow anyway due to transponder congestion ... not much we can do about that but browser timeouts are likely.
We cannot on a 7000 toggle Web Acceleration in the same manner as 9000 &1xxx systems but we can force a reconnection by doing a "turbopage teardown":
A "how to" can be found here from my 7000 days:
Repeats may likely be needed.
Any "linked" address is going to result in a DNS look.
Have you cleared the modems DNS cache with a hard modem reset ?
If using a router, a router will also cache IP address ... have you rebooted your router ?
(power off both devices and reboot modem followed by router)
Have you cleared your computers cached DNS by opening a command prompt and doing a ipconfic /flushdns command ?
Have you set up in either your adopter settings and/or router a different DNS service such as Google ?
This Hen isn't completely plucked yet.