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Given Up on customer service

Junior

Re: Given Up on customer service

@GabeU 

 

I spent hours researching issues with My OS and Hughesnet. I ran out of data downloading the OS systems for the MBP, Imac, MBA and Macbook. Here is what I came up with. 

 

The old 2010 Macbook now has OS Serria: This computer runs stable, and varieance in speeds obseverd with or without data the speeds were stable.

The 2015 Macbook pro was running OS Catalina, Chronic speed failures, I could hardly log into my email (with Data) Without Data the computer was usless and failed at everything.

The 2015 Macbook Air runing OS High Serria, will not log in to anything. Even after the Down grade from Catalina. 

The 2012 Imac running OS Majave runs flawless no after downgrading from OS Catalina. 

 

I have found that Catalina is compleatly 64bit and will not accept the old 32 bit applications. In researching, I formulated the opinion that Catalina is a data sucker and preforms well under unthroted Data. While trying to load MS word or Adobe Photoshop the latency would throw me off of the networks. My old Macbook running the DVD based 32 bit applications of the two programs loads in without fail everytime. So is there an issue with 64 bit OS apps and Hughes? I now am hooking up between 900kbps to 1500kbps after the downgrades and the app removals. Do you have any info on this?

 

Thanks,

 

Rob 

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Distinguished Professor IV

Re: Given Up on customer service

@Robp1 

 

Unfortunately, I know practically nothing about Apple products, nor how well they work with HughesNet, though I've seen a good number of customers on over the last few years that have mentioned using them.  I do know that 64bit Windows and Linux based OSs and programs have no issues with HughesNet when compared to their 32 bit counterparts, or at least not that I've ever experienced or seen anyone else mentioning.   

 

I don't know if maratsade has seen any difference between 32 bit and 64 bit with is Mac product(s), but I'm sure if he has he will give his experience.  He may also have something installed to know whether his data usage kicked up when going to the new OS, or even how to combat it.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Given Up on customer service

I use Catalina with a MacBook Pro and have had no issues with HughesNet whatsoever. There's no change in data usage either.  

Junior

Re: Given Up on customer service

@maratsade 

 

I am not really sure what to do? I downgraded the macs and then most of the issues went away. I can not remember if I shut down apple analytics on Catalina. That would not mess with the system that much would it? I am back to decent speeds without Data, our dropbox came back online, as did the other cloud services that we use for work. I am wondering if it was a app driven error? I know that Catalina and Adobe Acrobat pro absolutly hated each other. I also had some errors with Microsoft apps after the download provided through the app store instead of Microsoft. I am still not that framiliar with apple as we switched back 2 years ago from Windows. I think the last time I had used apple it was still OS 9 LOL. Any tweeks you could reccomend would be appreciated.

 

Thanks Rob 

Professor

Re: Given Up on customer service


Rob,

 

I don't know what to tell you, except that I don't think that the 64-bit apps are the problem, as they work just fine with Hughes on Windows (and in my case, they work just fine with Catalina too). I think something's messed up on your machines.

 

After you downgraded, are things working now? What's the main problem? Earlier you wrote that "My old Macbook running the DVD based 32 bit applications of the two programs loads in without fail everytime." So is the problem with loading up the software? That wouldn't be a Hughesnet problem.

 

Are you anywhere near an Apple store? It might be a good idea to have someone there check to see that your machines are clean and have no random bits of software that may be causing the issues you're having.

 

Another route would be to wipe your machines and reset to factory setting (I would do this only as a last resort). But if things are working and you don't absolutely need Catalina, then leave things be for now and hope that Apple will patch Catalina.

 

You ask if the problem may be app driven, and I think it's likely. I think that wiping and resetting would probably do away with what's causing the problem, but, at least for me, that'd be a last resort step.

 

 

Assistant Professor

Re: Given Up on customer service


@Robp1 wrote:

In researching, I formulated the opinion that Catalina is a data sucker and preforms well under unthroted Data.


I'm running Catalina and it's perfectly fine. Your opinion is misplaced. Perhaps during the upgrade, you forgot to go through and disable things that normally use data behind the scenes, like Siri, FindMy, etc.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Junior

Re: Given Up on customer service

@MarkJFine

I did the full system wipes and the machines started to work except with the new Office 365 that I was able to get through the AppStore instead of the MS website. I have now went back to my original version of 365 through MS download and it is working. Our Dropbox is now working too. Everything I can think of that sucks data in the background was shut off. In Catalina I think I forgot to disable Apple analytics. I also know Dropbox, and MS office 365 would do nothing, especially if any of the Adobe programs were opened. I know my system can handle these apps because it maxed out on upgrades as far as ram, HD, and cpu. My internet is stable now on the system, but my Adobe still gives me a few fits.
Junior

Re: Given Up on customer service

The Machines where wipes and downgraded, I have not attempted to uninstall and reinstall my Adobe Suite since I downgraded. So far this is the main app causing issues.
Junior

Re: Given Up on customer service

So in light of these issues, It is a OS/programming issue on my end rather than a internet/beam issue. I will gracefully shove my foot into my mouth and exit the stage lol. Thank you everyone!
Highlighted
Assistant Professor

Re: Given Up on customer service

The only way to get Office on macOS is using their Update app. Plus, if you have it installed on multiple machines and are updating from the same versions, there's a way to search for the install packages while one machine is updating then copy them to a safe place before they get deleted after the install. Then you can put them on a thumb drive or air-drop them onto the next machine and run each package install manually. The only thing I have a problem with Office is while updating the version in my Win10 VM. None of it will update unless I have the 'metered' thing switched off.

 

Dropbox I rarely use, but they can be a hog if they're not set up properly. Anything that streams or uses the cloud will be a hog, just because of the way it's constantly checking to see if anything changed. I also don't like the way Dropbox force software updates once a week to perform when they want and it out of your control, and the updates are typically huge. We've started using WeTransfer, which is a lot quicker for file transfers, even in the afternoons.

I don't use Adobe other than the Acrobat Reader DC, so I really can't comment too much on that.

 

The only other thing I'm finding a problem with Catalina, as you mentioned, is finding 64-bit replacements for things that were 32-bit. For example, I have an external USB sound 'card' for piping radio audio in through a line in, and for 5.1 audio out. I used to use a small free app called "LineIn" which did all that. They discontinued that in favor of a not so free 64-bit thing called "Audio Hijack", which is bascially overkill for what I need. I've since found I can use QuickTime to start a paused audio recording, so I built a small automator script to kick it off.

 

There are other things that no longer work properly because of 32 vs 64-bit. I used to have a programmable guitar pedal called "StealthPedal", which was USB/MIDI based. Can't use the wah portion anymore because the control portion was 32-bit and IK Multimedia doesn't support it anymore. The audio feed is MIDI compliant, but I have other things I can use for routing guitar audio. So now it's a fancy looking paperweight.

There are other issues with Catalina regarding updating some software that was previously updated under Mojave. To make macOS more secure, you really have two seamlessly overlapping partitions: one that's read-only and contains the core of macOS ('Macintosh HD'), and one that's read-write ('Macintosh HD-Data'). It's supposed to be seamless, until the installer is written to overwrite things in /Applications - then the installer gets totally confused, thinking its overwriting the system volume. I've downloaded Xcode twice now (as sliced and full versions, so really four times) and it will continue to fail until I fully delete the main app first then re-dowload the full 8GB app with a valid Mac App Store 'receipt', but that creates a whole host of additional problems I'd rather not deal with...

All said, yeah, Catalina has 99 problems, but I have to say other than disabling some of the additional analytics, FindMy, and Siri things, the internet portion ain't really one of them.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.