I was doing a search of another topic, and came across post after post of people with very similar problems, some of them over 2 years old. So, this has been an ongoing problem? I am not talking about the people who did not understand data usage, I am talking about people who lost huge amounts of Data when it was not physically possible as we did?If there are any recent posts, I'd like to see them and make sure they are addressed by us then as we do not currently have anything like this in our radar.
Sometimes you will experience that "out of the norm" data usage - judging by past case notes, looks like there was some times where it was many gigs of data. To be straight, its hard to figure out what it is way after its happened, but if it does happen we can take a look within that day or day after and try to narrow it down.
I haven't found the Martin person yet, but I most certainly will.
THIS IS MY NOTE TO AMANDA, TODAY, AUGUST 15th, 2016. I NOTIFIED HUGHES NET OF THE ISSUE ON JULY 19th! THE DATA USAGE CONTINUED UNTIL JULY 17TH! I NOTIFIED HUGHES NET BY EMAIL On THE 19TH! TWO DAYS AFTER THE LAST OCCURANCE OF HUGE DATA LOSS! HOW AM I GOING TO DISCOVER IT MUCH QUICKER EXCEPT IF I LITERALLY SIT AT MY COMPUTER 24/7!!!!
I have explored and researched what turning the iCloud Drive off does. Some of the things it does are the exact reason we are using the iPhones and pads that are compatible. We sync our calendars all the time. We sync our contacts, as well. As for the photos, this is a big issue. We sync them. But, is also do a lot of scrapbooking for me, for gifts and for consignment or for private orders. This involves having access to my photos on both my devices thru the cloud. Many times I will ask clients who I am doing a book for to send me 20-25 of their favorite pics, then I adjust them, size them, etc to put in to the book. I use my pad and phone for this exclusively, I then download what pics I need (usually from the cloud or one of my devices) and throw it to a specialized printer hooked up to my pad and phone. So, if I have the drive off , I can't share this stuff?
My other concern is... "Find my IPad" or IPhone is disabled.
So, I guess I am asking, are you saying these need to be off all the time, or just while we are working on our data issue?
AMANDA NEVER ANSWERED THIS QUESTION???? I WANT TO USE THE DEVICES AS THEY WERE INTENDED, NOT AS HUGHES NET DEEMS APPROPRIATE.
SO, I feel like I learned a lot over the weekend as far as how much data is "normal and expected" for us.
In your search for "Martin" the tech...who was just weird...have you found anything? I found an email, that I had forgotten I received the night I sent my original email, it appears to be one of those auto generated/form emails? However it is signed by a Victoria Miller and there IS a case number assigned to it! . The caseID number is 55228658 (It actually says, Current CaseID 55228658 M-Type, Case Status : Closed) Maybe that will help?!
Still haven't found Martin.
I did look on my iPad this weekend and saw that you can go into each individual app and set the cloud drive backup settings.
What we want to accomplish is normalizing your data - so after doing these cloud drive changes, have you had any big chunks of data lost? I can look at your system again and see what data types I can spot.
Yes, I spent a LOT of time, learning and applying what I learned to all of my devices. I believe everything is set to what we "need", on our devices.
1- NO AUTO BACKUPS to the Cloud. They are going to be manually done by me, once a week for each device during BB (Bonus Bytes) time. (4 devices)
2-The Icloud drive is only being utilized for specific needed applications. Period. I dont know exactly how many apps that is, but need to check. it is greatly reduced.
3- I created my own apple ID so that my devices and Tom's devices are now "separated". In other words, just because I do something to mine, his device wont do it too. This has been the BIGGEST HEADACHE and NIGHTMARE and I am still working out the kinks. We have been using the same apple ID for YEARS... and we did lose some things in the process...
4- Direct TV wifi is OFF--- permanently
5- anytime, we "think" we may be creating a large download, we are documenting it as to day/date/time.
6- auto play off in all devices and all websites and apps.
8/2/16 KIM MORE
NO CHUNKS LOST--- only "accountable usage", especially when I downloaded the new apple update and backed up to the cloud on all devices between the hours of 7:25AM-12:44PM on Sunday, 7/31
8/3/16 KIM MORE
by my VERY CRUDE calculations, I used approx 3.7GB when I did all of the downloads and updates during those times above
8/4/16 AMANDA LAST CONVERSATION
So sounds like things are getting more under control. I'm sorry you had to go through that headache of the separate accounts, but hopefully it is going to be worth it when you are saving up the gigs!
Like Ive said.. if there is any chunks you are suspicious of, let me know right away and we can take a look at try to figure out what it was.
AGAIN--- I can not tell you,, how disappointed I am in you, and your response. I TRULY believed you were going to help and get to the bottom of this. Now, I see, i was expected to "go away"... i am here, and I plan to stay here, until I am satisfied with the solutions.