Hi ketchikanmd,
Thank you for this information, I was able to locate your account. From your description it sounds like you're using the Cisco ATA, if so, please reference this video to double check your connections:
https://www.youtube.com/watch?v=LKEcrXqtsuEA switched cable can result in the ATA not activating.
Once the connections are in place, please go to this URL to activate the ATA and follow the steps there:
http://voice.hughesnet.com/activate/The activation process can take up to 15 minutes or so; the ATA at that time has to download information from the server and such to complete the process.
A "Finish" screen show show up once activation is done, otherwise an HSC code should pop up with information on what happened. If you get another HSC code, please copy and paste the entire message and paste it here for my reference.
Normally the HSC codes have instructions for you to follow to resolve the error, so you may go ahead and do that, just let me know whether it helped or not.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
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