HELP, No internet, times out.

[dawallys5]

I realize we are FAP but we suppose to have smartbrowsing. Since yesterday we are not going anywhere. When we are in FAP , it's super slow but we are able to browse some pages. Even though. Hughes net will never load and I can never pay my dish bill because that site will not load. But this , this is awful. Nothing is working since 8 M. I don't like to spend a $ 100.- a month to see this. I have already reset modem, router, restarted PC. Internet is a no go. Can we get this resolved, please. Thank you

Today, Tuesday 6th, it's still not working. I tried to do a few speed tests but HughesNet speed test or any other does not work. So, I finally tried my Netgear genie app and 2 test come in at 0.03 kbps, 0.04kbps and all other ones I got Errors.
Please help

[Chris11]

Hi dawallys5,

Thanks for posting and welcome to the community. Just to clarify, you are able to browse pages except for the customer support center? Can you try just plugging up one computer to the HughesNet modem? Hope to hear from you soon.

Thanks,
Chris

[dawallys5]

No, we are unable to browse any pages. No yahoo, google, facebook, I can't check my bank, pay bills. nothing. I can't even do a speed test. I really need to pay bills. This is ridiculous . It has NEVER been this bad
I have unplugged modem, unplugged router, plugged both back in, rebooted my PC. And even connected my husband PC directly to the modem. Didn't work. Very very very slow. If something starts loading, it's half page.

[Chris11]

Hello dawally,

I see you called into to our 24/7 tech support hotline and an agent provided you with some tokens. Is everything back to normal? I know you initially were concerned about your speed while throttled, and being unable to do much. Looking at your diagnostics and the plan you currently subscribe to, this shouldn't be the case. In fact I just ran a speed test from the satellite down to you, which tests the actual speeds we are providing to your site. Here are the results.

Execution time: 2016-09-07 19:59:07
Upload speed (kb/sec): 708.497
Download speed (kb/sec): 26479.192 = 26Mbps
Round trip ping time (msec): 756
Packet loss rate (%): 0

The signal quality is strong, and there does not seem to be anything out of the ordinary. In the future, if you do run out of data, you can always purchase tokens yourself. However when in a throttled state, it is best to use one computer and directly plug into the HughesNet modem. Depending on the browser that you use, you should install an adblocker extension. These are available only on browsers like Chrome, Firefox, Safari, but not IE. I use this one myself:

https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb

What this extension will do, is provide you with a smoother browsing experience. It blocks unnecessary ads and other scripts that run on websites, which add to the loading time(or connection time outs). I've seen it help others so I am sure you'll benefit from it too. If it helps, feel free to give us some feedback. 

Thanks,
Chris

[dawallys5]

Thank you. I do have a adblocker installed. And I'm sure you ran the tests after he added those tokens. The fact remains, before Saturday we had no problems browsing internet in FAP. couldn't load everything, always had problems with Hughes net sign in. And my dish. But overall it was OK. Then past Saturday, like someone pulled the plug. I realize I can get more tokens but since I'm already paying over $90.-, it's out of the question. I will stay in touch. Thank you

[Chris11]

Hi dwallays5,

Hopefully it picks back up. Our engineers are always making tweaks and changes to the system, which ultimately make the experience better for everyone. Your throttled experience is most likely temporary. Or due to load on the system during peak time hours(around 5pm - 11pm) The test I ran was not a local test, but a speed test of your speeds regardless of data being present. The check is to make sure something wasn't "unplugged" as you described. If you do find this comes around again let us know.

Thanks,
Chris

[dawallys5]

Would you please run another test. I would like to know why all of the sudden the hard throttle. We suppose to be able to at least browse sites. We rely on internet due to our business. I have to use my phone to write this. Nothing is loading. Thanks.

[dawallys5]

It seems to be working today. Thank goodness

[Chris11]

Hello dawally,

It's been a few days since your last post. Is everything still running smoothly?

- Chris

[dawallys5]

So far. Thanks