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HN7000S Alaska free down load time not working

New Member

HN7000S Alaska free down load time not working

1:46 here currently and it is using my data. It has used 75% of my data since 1:00 local

4 REPLIES
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New Member

Re: HN7000S Alaska free down load time not working

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Moderator
Moderator

Re: HN7000S Alaska free down load time not working

Hi Sleepingbear!

 

Thanks for letting us know, our engineers are already working on this. I'm sending them your info so we make sure to take care of you especially. I'll post back once I have any news to share.

 

Thanks,
Liz

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Moderator
Moderator

Re: HN7000S Alaska free down load time not working

Good morning Sleepingbear, 

 

Our engineers are making adjustments to sites in the same boat as you in order to fix the Download Zone time. Once they let me know they're done with the adjustments, I'll let you know to check if it is indeed fixed.

 

Your patience and understanding are much appreciated.

 

 

Thanks,
Liz

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Moderator
Moderator

Re: HN7000S Alaska free down load time not working

 

Good morning Sleepingbear, 

 

Thank you for your patience while engineering worked to resolve your concerns about the Download Zone. This is back to normal now. Feel free to drop by the community again if you still have concerns.

 

 

Thanks,
Liz

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