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HN7000S free download period in Alaska

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New Member

HN7000S free download period in Alaska

Okay, I live in remote Alaska. Using the HN7000s modem, power 250 plan.

I was told the "free" download period was from 2AM-7AM Eastern Time. That would be 10PM-3AM Alaska Time.

 Did Hughes change this FAP policy? I ask because the "free" download period is no longer working. Usage is being counted during that period.

If Hughes did not change the policy/time then there is a glitch in the system !  I'm getting tired of being FAP'd.  

16 REPLIES 16
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Honorary Alumnus

Re: HN7000S free download period in Alaska

Unlike the other Hughes platforms (Spaceway and EchoStar) the Hughes 7000s system has always based all activity on eastern time.

I would encourage you to post your modem serial number (not your Site ID/SAN) or a phone support case number here in this topic.

Along with that I would take screenshots of your usage meter along with the corresponding times and post them here.

I would suggest that you not power off the modem as that may wipe out certain modem logs that will evidence your case.

Question: Are you a direct Hughes customer or do you get Hughes service but through a VAR *Value Added Reseller)?

The last could be a game-changer.

The Hughes Mods will be back office in the Morning.


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New Member

Re: HN7000S free download period in Alaska

Thanks, I'm a direct Hughes customer. Like I said we live in a remote part of Alaska, we have no telephone service available. So I can't call Hughes.

Modem ser# 2761527.

Before I post screenshots I just want to confirm that the free download period is based on Eastern Time so my "free" period is indeed 10:00PM -3:00AM Alaska Time.

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Honorary Alumnus

Re: HN7000S free download period in Alaska

Yes, based on eastern.
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Distinguished Professor IV

Re: HN7000S free download period in Alaska

There is another user who posted two days ago that their download zone (the free download period) is no longer working properly, either. 


https://community.myhughesnet.com/hughesnet/topics/what-happened-to-my-free-download-period



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New Member

Re: HN7000S free download period in Alaska

Okay... It is currently 5:49 AM Alaska Time. I am downloading an update (1 Gig) and it is not counting against me according to my download meter.

 So .... apparently Hughes is not using Eastern Time for the download period any longer !

Or their just screwed up!

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Moderator
Moderator

Re: HN7000S free download period in Alaska

Good morning Charles,

Welcome and thanks for posting. I've already got your account pulled up and am investigating yours as well as the other customer posting of a similar concern.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Moderator
Moderator

Re: HN7000S free download period in Alaska

OK, so an engineer informed me there was a communication letter sent to ALL Alaska customers informing them that the free download period was changing to 1am-8am Alaska time. 

I apologize if you did not receive this letter, I don't have any other details about that piece of communication.

If usage is counting against your allowance within this new 1-8am period, please let me know.

Thank you,
Liz 
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Member

Re: HN7000S free download period in Alaska

Liz,

  I never received any communication on this. Not happy but at least now I know.

 Thank you.

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Moderator
Moderator

Re: HN7000S free download period in Alaska

You're very welcome, Charles. Feel free to revisit the community if you have any other concerns.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.