cancel
Showing results for 
Search instead for 
Did you mean: 

HN9000 spontaneous reboots

Highlighted
Assistant Professor

Re: HN9000 spontaneous reboots

Mordacious could be right about water in the cable connectors or even radio if the weather has been really bad.
Highlighted
New Poster

Re: HN9000 spontaneous reboots

Thanks BirdDog.  You guys have no idea how much rain we had down here.....atrocious this past few days.  Plus a few weeks ago got over 20 inches in one day.....just awful.  We live on a lake....I watched the water rise 9 feet to within a couple of feet of front of my home.  Sure am glad we built on the highest point of this property.  In 40 years living here we have never seen it this bad.  LOL
Highlighted
Moderator
Moderator

Re: HN9000 spontaneous reboots

Hi yorkytime,

Welcome back, thanks for posting. Mordacious and BirdDog got it right about the water; I ran diagnostics and it's also indicating water leakage. I'll dispatch a tech to replace the radio and feedhorn. Shortly, I'll have the appointment time and date for you, along with your case number posted here.

-Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Highlighted
Assistant Professor

Re: HN9000 spontaneous reboots

Now that's service!
Highlighted
New Member

Re: HN9000 spontaneous reboots

Hope you built an ark.

Have seen it on the news, it is bad. I'm just afraid it will be coming my way soon in NC.
Highlighted
New Poster

Re: HN9000 spontaneous reboots

OH Liz......you are a DOLL!  What service!  Hubby was already trying to figure out how to repair.  I will be happy.  You are so wonderful for this service.  darinda
Highlighted
Moderator
Moderator

Re: HN9000 spontaneous reboots

Hi Darinda,

Aw, thank you. Smiley Happy I just want your service back up and running again so I got the first available slot for you. Your dispatch is currently scheduled for this Friday, Apr 22, 2016 between 11:00 AM - 2:00 PM.

Call us at 866.347.3292 and reference case #53656970 if you need to reschedule. Please let us know how the site visit goes. 

Thanks, 
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Highlighted
New Poster

Re: HN9000 spontaneous reboots

Mordacious.....it was scary the last time but we did not get flooded out.  But gosh many of my neighbors were flood around the lake and down south from the Sabine River.  I think we will be ok...just tired of being confined to the house.  Tomorrow should be a lot better.  Hope it does not get you bad in NC.
Highlighted
New Poster

Re: HN9000 spontaneous reboots

Thank you Liz.  that appointment is A-okay.  I hope it's the same service Tech....he was great the last time after we had the fire.  I will keep the case # if we need to call in for any reason.  Will give you an update after Friday's service call.
Highlighted
Moderator
Moderator

Re: HN9000 spontaneous reboots

Perfect!
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.