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HN9000 system problems

Amanda
Moderator

Re: HN9000 system problems

Hi cranedriver

Thanks for the info. Sounds to me like a tech visit is needed. I understand since you are a purchase customer who is out of warranty and does not have express repair, you were probably quoted $125 for a tech visit. I understand some things are out of your control, especially something like this, so I'll happily send the tech out free of charge. Can you let me know what dates and times are best for you?

Thank you
Amanda
cranedriver
New Member

Re: HN9000 system problems

That would be great Amanda just give me a date and time and someone will be here to meet the tech.
Amanda
Moderator

Re: HN9000 system problems

Hi cranedriver

The earliest date I have is Friday between 8AM and 11AM your time - it has been scheduled for then. The tech should reach out to you just to confirm, in case you need to reschedule or anything. Let me know how it goes!

Thanks
Amanda
cranedriver
New Member

Re: HN9000 system problems

First I want to praise Amanda for going out of her way to help my situation and I called to cancel the service call because I found my problem and repaired it. If you need to confirm the cancellation on your end please do so.

Now its time for me to eat a little crow due to the nature of my job (working offshore) we usually have to fix and troubleshoot all our own problems. That being said about two years ago I wanted to relocate my modem so I purchased new cable and bought a crimper and weatherproof connectors. This job went well with no problems, so when this new problem came up I checked all the cable and connectors I changed and everything looked 100% which it was on what I checked.

But I didn't check the old cabling from the ground block to the head, I checked that today and found where the weather proof connection had given up and allowed moisture to corrode the wire and some of the fuse block on that one side. It was brittle at the connector and broke off as I removed it from the fuse block. So I go pick-up a new fuse block and cut back my cables and put on new weatherproof connectors.

Bam I got internet again. I never even thought about checking that side of the ground block. I guess six years of sitting in the Mississippi sun and rain that those weather pak connectors can fail.

Either way I am happy to have my Hughesnet back up and running and thanks for everyone's responses.
GabeU
Distinguished Professor IV

Re: HN9000 system problems

It's great that you were able to determine what was causing the problem and fix it.  No need to eat crow, either.  No one can find everything, even when they feel they should have.  With all of the things that can go wrong with a system, remembering to check everything, and I mean everything, is practically impossible.  Sometimes they can even be things you'd never imagine would affect the system.  I'm just glad you figured it out and have your internet working again, and when you DO fix it yourself, like you did, the repair always feels that much more satisfying.   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Amanda
Moderator

Re: HN9000 system problems

Hi cranedriver

Thank you very much! We don't usually encourage replacing your own stuff, but it sounds like you have it covered, all I ask is that you stay safe handling the equipment. I am going to start adding in "checking the condition" of the cables when asking to check if the cables are connected properly inside and outside! Please do let us know if you need anything, you know where to find us. 

Have a super weekend

Amanda
Gwalk900
Honorary Alumnus

Re: HN9000 system problems

Besides safety issues one potential problem area for customers doing a self-repair is using the proper materials.

Coax needs to be solid copper center conductor, not copper plated. Connecters need to have dialectic grease applied and everything needs to be rated to 3 Ghz.