HT1100 Power connector

[Al Fischer]

The DIN  power connector comes out and I lose connectivity. It's really quite loose.  How do I get a new HT1100? Everything works after I get it plugged back  in. 

[Larry Lewis1]

HI,
I actually had the same problem.  Tech tech  from Frontier said it would be several days (with NO I-net) and cost $150.  Also, not only was my DIN connector loose and fell out occasional but I caught it with good Fluke meter having 0 volts output on BOTH the voltage pins.  

I called the installer - who has to drive 4 hours or more round trip. He put in Priority Mail (and woiuldl not even accept even reimbursement or the postage)   Solved that problem.

 Ain't it absolutely blessed and wonderful when things go right and people have  a heart to serve. I hope I can do as well daily as this installer. He was top drawer.  And has replaced my HT1100 Modem THREE times in past 9 months.  

Hope this helps and that your subcontractor / installer is a good as mine and that you kept his contact info. 

-Larry Lewis 
Nordman, Idaho

[Robin S]

When mine did it I called the dreaded number, they sent me a new DIN cable. 

When it started again some months later I figured out a fix that would probably be frowned on here by everyone. It worked though and didn't cause any issues with service.

[Liz]

Hi Al,

I can help you out there. I just need the serial number located on the bottom of your modem so I can pull up your account.

Thanks,
Liz
 

[Al Fischer]

What was your fix?  I promise not to frown!!

[Al Fischer]

S/N  B3  0010034126 MA      and MADE IN USA!! WOW!!

If I get a new modem is there any setup to do?

[Liz]

Yeah! We make all our modems here in Maryland! That reminds me, I *still* haven't gotten a tour of our factory, I need to get on that. 

OK, your modem is going to be sent to you very soon. You can use the box it comes in to send back your old modem; just be sure to use the return label in the outer pouch. Hook up the new modem the same way your old one was, give it about 15 minutes, and you're good to go. 🙂

If you have additional concerns, you're welcome to post back!

Thanks,
Liz

[Al Fischer]

THANK YOU !!! Really appreciate it.  (I thought it was against the law to manufacture anything here!) 

[Liz]

You're very welcome, Al. Let me know how the new modem works out for you!

-Liz