Good morning Cncreech,
I can certainly help get you back online. First let's see if a modem swap helps. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.
Let me know how the new modem works out for you!
Thanks,
Liz
When ours was replaced, it took 2-3 days to recieve it, tho each customers location can be the deciding factor of actual time depending on where it is Shipped from and its geographical location to you. Hopefully sooner then expected, and hope it fixes your issues.
Good morning Cncreech,
Thank you for the update, as a courtesy I'm sending a technician to do a complete review of your site due to the concerns you've been encountering.
Your dispatch is currently scheduled for our earliest available slot: Thursday, Apr 16, 2020 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.
Your patience and understanding are much appreciated.
Thanks,
Liz
Good morning Cncreech,
Following up on your site and I see you're back online and receiving excellent speeds! If you have any other concerns, feel free to drop by the community again.
Have a good weekend!
-Liz
For better visibility, you should continue with the same thread.