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HT2000W Modem System, receive and transmit button lights all out

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New Poster

HT2000W Modem System, receive and transmit button lights all out

My HT2000W modem system, receive and transmit button lights all will not come on. I have tried to power off, allow to sit for at least a half hour, powered back on, checked all connections, etc. I have had no internet since Christmas Eve. I would like a new modem if possible.

11 REPLIES 11
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Moderator
Moderator

Re: HT2000W Modem System, receive and transmit button lights all out

Hello kjs, 

 

I see it's your first post here, so welcome to the community! I can certainly take care of that for you. Please expect the replacement modem in a few days. You can return the old one in the box the replacement modem comes in. There will be a return label in the outer pouch. For your reference here's how to connect your new modem: http://support.hughesnet.com/en/faq/internet/where-can-i-find-replacement-guide-ht2000w-satellite-mo...

 

Please let me know how the new modem works out for you!

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: HT2000W Modem System, receive and transmit button lights all out

Hi Liz,

I need to know method of shipment. There will be no one home to receive the modem if it is sent to my home address.

thank you,

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Moderator
Moderator

Re: HT2000W Modem System, receive and transmit button lights all out

We ship via UPS.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: HT2000W Modem System, receive and transmit button lights all out

Could you please send me tracking info then, so I can make arrangements to have someone there. I never have anything sent UPS to my home address, there's never anyone there to receive it!

 

thank you again!

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Moderator
Moderator

Re: HT2000W Modem System, receive and transmit button lights all out

Sure, once the RMA finishes processing and the tracking number is assigned, I'll send it to you via private message.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: HT2000W Modem System, receive and transmit button lights all out

Perfect! thank you!

I'll come back here and let you know when / if the modem fixes the problem.

thank you again!

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Moderator
Moderator

Re: HT2000W Modem System, receive and transmit button lights all out

Hi kjs,

 

Still no tracking number at this point, I think it takes a day before one is assigned. I won't be in the office tomorrow for the holiday, but you may reach out to our 24/7 chat or phone support (866.347.3292) and refer to case 126241273 to inquire about the tracking tomorrow or the day after. Since I expedited the modem, it may arrive in a couple days.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

New Poster

Re: HT2000W Modem System, receive and transmit button lights all out

Received the new modem, went through all the steps to switch it out, and I still have the same problem - System, Receive and transmit lights still not on, never did come on except when they all come on during powering up. I need to schedule a tech to come out, the problem must be at the satellite dish. Please send me a private message to schedule, or give me a phone number to call to schedule a tech.

thank you!

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Moderator
Moderator

Re: HT2000W Modem System, receive and transmit button lights all out

Hi kjs,

 

Thank you for the update. Your dispatch is currently scheduled for our earliest available slot: Friday, Jan 3, 2020 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.