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HT2000W Modem System, receive and transmit button lights all out

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Re: HT2000W Modem System, receive and transmit button lights all out

Hi Liz,

 

The biggest problem I had with scheduling the tech is, you didn't check with me first before scheduling him. I had to jump through major hoops to get the day off on short notice. I don't have anyone who could be there for me. Then he didn't show up until Saturday, so I took the day off for no reason. He said he did try to reach out to me but he called my work phone after hours, and did not leave a message. He also tried my home phone, again late in the evening when I was no longer expecting to hear from him - and did not leave a message. He called me early Saturday morning and said he was on his way. Saturday I had plans I had to postpone until he finished.

As far as the problem I had - the new modem didn't fix the problem, the tech actually had to replace the wire from the satellite to the modem. My internet is back up, thank you for your help there.

I appreciate your prompt response, but for my case it was just a little too fast and didn't give me time to make arrangements.

 

Thank you,

KJS

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Moderator
Moderator

Re: HT2000W Modem System, receive and transmit button lights all out

Good morning kjs,

 

Thank you for this detailed update, I'm sorry to hear what happened. I'll send this feedback to our field services department, I would have also expected a voicemail if no contact was made. In any case, I'm glad you're back online. Please don't hesitate to contact us again if you need anything.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.