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HT2000W power light only on modem

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New Poster

HT2000W power light only on modem

Modem only lights top power light, no other lights.

 

Have left unplugged for 10+ minutes, same. All lights up for a few seconds after replugged, then nothing.

 

I can access 192.168.42.1 but not systemcontrol. Obviously, no internet/wifi.

 

/?

2 REPLIES 2
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Distinguished Professor IV

Re: HT2000W power light only on modem

@andrews11 

 

It's possible that weather at your gateway is affecting your service.  

 

The reps will likely need to look into this for you.  They're on M-F from approximately 9AM to 6PM EST, and they usually reply within a day.  

 

Be sure to leave the modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment, which they will likely try to do.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator

Re: HT2000W power light only on modem

Hello @andrews11,

 

Thank you for reaching out to us and welcome to the community. It appears you already called into our support line yesterday, and have a technician scheduled to come out. I am confident the tech will be able to provide resolution for this issue. Please update me here, if you need further assistance after the appointment. 

 

-Damian