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HUghesnet mobile app identifies problem?

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Sophomore

HUghesnet mobile app identifies problem?

I downloaded the Hughesnet mobile app and tapped the "Begin Test" button on the "Self Diagnostic Tool" panel.  I receive a message that says "please call Customer Care for further assistance at 1-866-347-3292".  I've received this message since January 2020 but haven't done anything about it until now.

 

Whatever the issue is, it hasn't seemed to impact my normal browsing routine. 

 

So, can one of the mods, take a look and tell me what is wrong?

 

Thanks

Location: Placerville, CA|Gen5 Beam:55|Gateway:GIL|Router:ASUS AC68U
7 REPLIES 7
Distinguished Professor IV

Re: HUghesnet mobile app identifies problem?

@EdV 

 

It actually gives that message to anyone and everyone that uses the app, regardless of whether there is an actual problem.  

 

It's annoying, and can cause confusion for those not used to it, unfortunately.  

 

It's definitely something the reps should mention to the app developers.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Distinguished Professor II

Re: HUghesnet mobile app identifies problem?

"tapped the "Begin Test" button on the "Self Diagnostic Tool" panel.  I receive a message that says "please call Customer Care for further assistance at 1-866-347-3292".

"It actually gives that message to anyone and everyone that uses the app"

 

I just tested the app on the iPad and iPhone, and both times I got "system OK." 

 

EDIT: If there's a problem with the system, it would likely be identified by the SCC. 

EDIT 2: i meant that I don't get the message you two get. 

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Distinguished Professor IV

Re: HUghesnet mobile app identifies problem?

@maratsade 

 

The following is what the EdV and I are referring to, with the second being when I tapped Yes on the first.  It's when I went to test my WiFi signal.

 

HN1.jpgHN2.jpg

 

There's absolutely nothing wrong with my system or connection, yet I frequently see this, and I've seen others mention the same.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Distinguished Professor II

Re: HUghesnet mobile app identifies problem?

I don't see that.The only way I seem to be able to get to the self diagnostic test is this (after opening the app):

 

  1. click plus sign
  2. click wifi icon
  3. click self diagnostic tool tab
  4. click begin test

I don't get any errors. The test runs, and I get "system OK." 

 

Is there another way to access the self diagnostic test on the app? I can't find a different way.

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Distinguished Professor IV

Re: HUghesnet mobile app identifies problem?

@maratsade 

 

Did you ever get that notification?  Maybe the first time you ran it?  I don't get it every time, but once in a while when I click the WiFi icon to run the test.  

 

For those who see it and aren't used to it, they're going to immediately think something is wrong and call.  Smiley Sad

 

I only have an Android device.  Maybe it only does it with that version of the app.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Distinguished Professor II

Re: HUghesnet mobile app identifies problem?

Nope, I've never had this notification at all. I wonder if it's platform related. It definitely needs fixing. 

 


@GabeU wrote:

 

Did you ever get that notification?  Maybe the first time you ran it?  I don't get it every time, but once in a while when I click the WiFi icon to run the test.  

 

For those who see it and aren't used to it, they're going to immediately think something is wrong and call.  Smiley Sad

 

I only have an Android device.  Maybe it only does it with that version of the app.


 

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Moderator

Re: HUghesnet mobile app identifies problem?

EdV,

 

We appreciate you reaching out to us and providing us with this information. I'll be escalating this up the proper channels to make sure this gets to the app developers. We appreciate your cooperation in this!

 

Thanks,

Remy