HughesNet Community

Had for a couple months and never can watch Netflix

cancel
Showing results for 
Search instead for 
Did you mean: 
ccwolfe99
New Poster

Had for a couple months and never can watch Netflix

I have Hughes net for a few months and it absolutley doesn’t work. I cant get Netflix, Hulu, or any other streaming service to work. When trying to check email or Facebook on my laptop. Most of the time I have to connect to my phones hotspot. And having the phone connected to HughesNet pretty much ensures no function. I’m almost to the point of small claims to get them to grab there stuff with out having to pay for not being able to use the internet
18 REPLIES 18
GabeU
Distinguished Professor IV

@ccwolfe99 

 

The first step is to ensure that your speeds are adequate.  To do so, the reps will need a few speed tests to be run, and in a specific way, but please only run the tests if you have plan data.  If you are out of plan data, please reply indicating that, as tests run while out of data won't be of value for this issue.  The instructions for running the tests are here.  Please be sure to read them thoroughly before running the test and follow the directions.  If you run any upload tests, there is a discrepancy between the main page instructions and the "in depth guide".  You can use the 3MB file size for upload tests.  

 

After you've run some tests, please post your testmy.net "My Results" page URL so that the reps can view the results.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

I ran the tests while talking to customer service. I got 220 kbps, 540 kbps, then 420 kbps. After two hours of trying things. The call dropped and now can’t get customer support

The not watching Netflix is bad enough. But I’m a teacher trying to teach from home, and I can’t even access email 60 percent of the time.
GabeU
Distinguished Professor IV

@ccwolfe99 

 

I understand, but the reps here will still need a few tests run as outlined.  In addition to the speed itself, they can often glean other important information from the results.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

I signed up for that website all it is, is another forum. Can’t find no tests. Also. The only things I’m connecting is a phone and an Apple TV. Only thing I can connect via Ethernet is the Apple TV which doesn’t make it better btw Maybe can borrow a laptop from the school. I’m running out of data on my phone and can’t really afford to run another full day on my hotspot

Got the lan plugged in and have caution sign can’t even run test
GabeU
Distinguished Professor IV

@ccwolfe99 

 

In that case I would wait to see what a rep has to say.  Though your phone may be able to be used for the tests, WiFi adds another possible source of problems in to the mix, so devices connected to it generally can't be relied on to give a base speed. 

 

The reps are on M-F from approximately 9AM to 6PM EST.  They usually reply within a day, but with them being much busier over the last couple of weeks it may take them a bit longer than normal.  Hopefully it will be tomorrow, though.

 

Edit:  If you can borrow a LAN cable connectible laptop from school that would probably help, though a rep may still be able to help you without it.  The thing I'm a little concerned with is tomorrow being Friday, as help may not be available until at least Monday.  Again, though, hopefully they'll reply tomorrow and possibly offer a solution, or at least start the process toward it.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

<a href="https://testmy.net/compID/61847578591">61847578591's Speed Test Results</a><iframe loading="lazy" src="https://testmy.net/compID/61847578591&f=1" scrolling="no" frameborder="0" height="380" width="100%"></iframe>

GabeU
Distinguished Professor IV

@ccwolfe99 

 

I don't know that a TV is going to be the proper device to use.  I would wait to see what the rep says.  If/when you do run the tests however, please be sure to use the proper test sizes and also make sure to disable the WiFi in the HT2000W modem.  

 

Again, though, without the proper LAN cable device to use, such as a desktop or laptop, I would wait to see what a rep has to say.  

 

BTW, as explained in the testing instructions, this is the only testing link the reps need...

 

https://testmy.net/quickstats/ccwolfe99


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

that was laptop over wifi. because the ethernet cable wouldnt even work

this is download speed only https://testmy.net/db/t5L0LOyEj

this upload speed only test https://testmy.net/db/I464jqwok

Hi ccwolfe99,

 

Thank you for reaching out to us.

 

We understand this is a difficult period for many of our customers affected by recent events. HughesNet has implemented numerous prioritization enhancements focused on education applications/websites and, for those working at home, many popular business and communication apps.

 

While it may not be immediately apparent, HughesNet, like all Internet Service Providers, is experiencing increased network traffic, which is likely to be a contributing factor to your issues with streaming. Currently, our engineers are working around the clock to keep our network stable and traffic flowing as smoothly as possible for all our customers.

 

This type of problem typically does not require a visit from a technician or any configuration changes of the HughesNet equipment to see an improvement. However, there are some steps you can take to adjust the settings of your streaming application or device which may help improve your streaming experience. Check out the bottom of this message for a set of links for the more popular apps/devices and their respective support pages.

 

If you still do not see any improvement after adjusting your streaming app/device settings, please check the following HughesNet support articles.

 

How do I get the most out of my HughesNet service?

Slow/No Connectivity

What is Service Plan Data? (and how is it used?)

hug2 vs hug5 Wi-Fi networks

 

Support pages for various popular streaming devices:

Roku

AppleTV

Amazon Fire Stick

 

Streaming App Settings:

Netflix, Hulu, Amazon Prime, YouTube, Facebook, Tumblr, Instagram, news sites, etc. may contain videos, animated gifs, and sound clips that start playing, therefore that entire video may have already downloaded to your device. Make sure you’re using the latest version of the streaming app. Not all sites have a feature to turn off auto-play.

 

Netflix (Adjust playback quality to Standard Definition)

Facebook (Change the Autoplay option to OFF)

Android

iPhone

 

Your patience and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

GabeU
Distinguished Professor IV

@ccwolfe99 

 

As stated, since you do not have a LAN cable connected device which to run the tests, please wait to see what the rep has to say. 

 

Also, as stated, please read the testing instructions thoroughly and run the tests as instructed, but do not bother running more tests if you do not have the proper LAN cable connected device to do so.  The tests you keep running are of no value.  

 

Also, as stated, there is only one testmy.net link the reps will need.  I have provided it.  Please stop posting individual test results.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

@GabeU  didn't you read the post,  the LAN cable ....DIDN'T work

GabeU
Distinguished Professor IV


@robinloraditch wrote:

@GabeU  didn't you read the post,  the LAN cable ....DIDN'T work


As was indicated in my replies, yes.

 

Unless you have something helpful or constructive to add, please refrain from posting.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

Same thing here. Call dropped after hours waiting