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Had for a couple months and never can watch Netflix

Swen0712
Freshman

Re: Had for a couple months and never can watch Netflix

Same thing here. Call dropped after hours waiting
GabeU
Distinguished Professor IV

Re: Had for a couple months and never can watch Netflix

@ccwolfe99 

 

I don't know that a TV is going to be the proper device to use.  I would wait to see what the rep says.  If/when you do run the tests however, please be sure to use the proper test sizes and also make sure to disable the WiFi in the HT2000W modem.  

 

Again, though, without the proper LAN cable device to use, such as a desktop or laptop, I would wait to see what a rep has to say.  

 

BTW, as explained in the testing instructions, this is the only testing link the reps need...

 

https://testmy.net/quickstats/ccwolfe99


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ccwolfe99
New Poster

Re: Had for a couple months and never can watch Netflix

that was laptop over wifi. because the ethernet cable wouldnt even work

ccwolfe99
New Poster

Re: Had for a couple months and never can watch Netflix

this is download speed only https://testmy.net/db/t5L0LOyEj

ccwolfe99
New Poster

Re: Had for a couple months and never can watch Netflix

this upload speed only test https://testmy.net/db/I464jqwok

GabeU
Distinguished Professor IV

Re: Had for a couple months and never can watch Netflix

@ccwolfe99 

 

As stated, since you do not have a LAN cable connected device which to run the tests, please wait to see what the rep has to say. 

 

Also, as stated, please read the testing instructions thoroughly and run the tests as instructed, but do not bother running more tests if you do not have the proper LAN cable connected device to do so.  The tests you keep running are of no value.  

 

Also, as stated, there is only one testmy.net link the reps will need.  I have provided it.  Please stop posting individual test results.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

Re: Had for a couple months and never can watch Netflix

@GabeU  didn't you read the post,  the LAN cable ....DIDN'T work

GabeU
Distinguished Professor IV

Re: Had for a couple months and never can watch Netflix


@robinloraditch wrote:

@GabeU  didn't you read the post,  the LAN cable ....DIDN'T work


As was indicated in my replies, yes.

 

Unless you have something helpful or constructive to add, please refrain from posting.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: Had for a couple months and never can watch Netflix

Hi ccwolfe99,

 

Thank you for reaching out to us.

 

We understand this is a difficult period for many of our customers affected by recent events. HughesNet has implemented numerous prioritization enhancements focused on education applications/websites and, for those working at home, many popular business and communication apps.

 

While it may not be immediately apparent, HughesNet, like all Internet Service Providers, is experiencing increased network traffic, which is likely to be a contributing factor to your issues with streaming. Currently, our engineers are working around the clock to keep our network stable and traffic flowing as smoothly as possible for all our customers.

 

This type of problem typically does not require a visit from a technician or any configuration changes of the HughesNet equipment to see an improvement. However, there are some steps you can take to adjust the settings of your streaming application or device which may help improve your streaming experience. Check out the bottom of this message for a set of links for the more popular apps/devices and their respective support pages.

 

If you still do not see any improvement after adjusting your streaming app/device settings, please check the following HughesNet support articles.

 

How do I get the most out of my HughesNet service?

Slow/No Connectivity

What is Service Plan Data? (and how is it used?)

hug2 vs hug5 Wi-Fi networks

 

Support pages for various popular streaming devices:

Roku

AppleTV

Amazon Fire Stick

 

Streaming App Settings:

Netflix, Hulu, Amazon Prime, YouTube, Facebook, Tumblr, Instagram, news sites, etc. may contain videos, animated gifs, and sound clips that start playing, therefore that entire video may have already downloaded to your device. Make sure you’re using the latest version of the streaming app. Not all sites have a feature to turn off auto-play.

 

Netflix (Adjust playback quality to Standard Definition)

Facebook (Change the Autoplay option to OFF)

Android

iPhone

 

Your patience and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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