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Had for a couple months and never can watch Netflix

ccwolfe99
New Poster

Had for a couple months and never can watch Netflix

I have Hughes net for a few months and it absolutley doesn’t work. I cant get Netflix, Hulu, or any other streaming service to work. When trying to check email or Facebook on my laptop. Most of the time I have to connect to my phones hotspot. And having the phone connected to HughesNet pretty much ensures no function. I’m almost to the point of small claims to get them to grab there stuff with out having to pay for not being able to use the internet
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18 REPLIES 18
GabeU
Distinguished Professor IV

Re: Had for a couple months and never can watch Netflix

@ccwolfe99 

 

The first step is to ensure that your speeds are adequate.  To do so, the reps will need a few speed tests to be run, and in a specific way, but please only run the tests if you have plan data.  If you are out of plan data, please reply indicating that, as tests run while out of data won't be of value for this issue.  The instructions for running the tests are here.  Please be sure to read them thoroughly before running the test and follow the directions.  If you run any upload tests, there is a discrepancy between the main page instructions and the "in depth guide".  You can use the 3MB file size for upload tests.  

 

After you've run some tests, please post your testmy.net "My Results" page URL so that the reps can view the results.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ccwolfe99
New Poster

Re: Had for a couple months and never can watch Netflix

I ran the tests while talking to customer service. I got 220 kbps, 540 kbps, then 420 kbps. After two hours of trying things. The call dropped and now can’t get customer support
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ccwolfe99
New Poster

Re: Had for a couple months and never can watch Netflix

The not watching Netflix is bad enough. But I’m a teacher trying to teach from home, and I can’t even access email 60 percent of the time.
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GabeU
Distinguished Professor IV

Re: Had for a couple months and never can watch Netflix

@ccwolfe99 

 

I understand, but the reps here will still need a few tests run as outlined.  In addition to the speed itself, they can often glean other important information from the results.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ccwolfe99
New Poster

Re: Had for a couple months and never can watch Netflix

I signed up for that website all it is, is another forum. Can’t find no tests. Also. The only things I’m connecting is a phone and an Apple TV. Only thing I can connect via Ethernet is the Apple TV which doesn’t make it better btw Maybe can borrow a laptop from the school. I’m running out of data on my phone and can’t really afford to run another full day on my hotspot
ccwolfe99
New Poster

Re: Had for a couple months and never can watch Netflix

Got the lan plugged in and have caution sign can’t even run test
GabeU
Distinguished Professor IV

Re: Had for a couple months and never can watch Netflix

@ccwolfe99 

 

In that case I would wait to see what a rep has to say.  Though your phone may be able to be used for the tests, WiFi adds another possible source of problems in to the mix, so devices connected to it generally can't be relied on to give a base speed. 

 

The reps are on M-F from approximately 9AM to 6PM EST.  They usually reply within a day, but with them being much busier over the last couple of weeks it may take them a bit longer than normal.  Hopefully it will be tomorrow, though.

 

Edit:  If you can borrow a LAN cable connectible laptop from school that would probably help, though a rep may still be able to help you without it.  The thing I'm a little concerned with is tomorrow being Friday, as help may not be available until at least Monday.  Again, though, hopefully they'll reply tomorrow and possibly offer a solution, or at least start the process toward it.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
ccwolfe99
New Poster

Re: Had for a couple months and never can watch Netflix

<a href="https://testmy.net/compID/61847578591">61847578591's Speed Test Results</a><iframe loading="lazy" src="https://testmy.net/compID/61847578591&f=1" scrolling="no" frameborder="0" height="380" width="100%"></iframe>

ccwolfe99
New Poster

Re: Had for a couple months and never can watch Netflix