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Happy Customer!

New Member

Happy Customer!

ALL RIGHT! Got my 100 rebate check. Have not been charged a monthly service charge 2 months in a row with credit still towards the next month! Thanks to Eddie Villanueva. All my lease fees being returned and Super HD on Netflix playing perfect. If this continues will bump back up to highest plan. Keep it up Gen 4!
8 REPLIES 8
New Member

Re: Happy Customer!

Glad hear Gen4 is off to a good start. I have been w/ them since Nov 2012, w/ the exception of two brief evenings of 'slow' speeds my experience has been good. Also, I did receive my rebate check as promised.
New Member

Re: Happy Customer!

oooops.... forgot to post my speed test history

05/10/2013 13:40:54 8747 926
05/10/2013 13:39:13 6986 774
05/10/2013 13:37:40 6547 930
05/10/2013 13:34:59 6958 781
05/10/2013 13:32:45 10482 932
05/10/2013 13:31:53 9155 888
05/09/2013 22:00:55 11433 806
05/09/2013 21:32:02 9781 925

Re: Happy Customer!

ggbiw and pablo, thank you for your posts. I'm so happy to hear that you're enjoying your Gen4 systems and that you've both received your rebate checks. That's great news!

ggbiw, I already passed along your kind words regarding Eddie but I will reiterate (you don't like to hear a compliment twice?).

pablo, I'm glad to see these speeds!

As always if there is anything we can help with in the future please don't hesitate to let us know. Thank you again and have a great weekend. Sara
New Member

Re: Happy Customer!

Okay pablo1516, I jealous of your performance, rebate checks what rebate checks. Here is my speed test:
05/10/2013 16:19:59 1874 1587
05/10/2013 16:18:58 1391 1453
05/10/2013 16:18:02 1718 1342
05/10/2013 16:16:59 9445 1307
05/10/2013 16:16:15 1697 721
05/10/2013 16:15:09 9372 1558
05/10/2013 16:14:37 1776 1286
05/10/2013 16:13:41 1751 1542
05/10/2013 16:12:38 2296 1011
New Member

Re: Happy Customer!

Hi ggbiw and pablo1516, this is great to hear. Thanks for letting us know! Smiley Happy
New Member

Re: Happy Customer!

Hi Jerry, I'm sure that after your receive your site repair visit we'll be able to get your speed concerns worked out. Please let us know how your system is working after it has been repaired and if you need our assistance. Suz
New Member

Re: Happy Customer!

heres my "Great" service.

05/11/2013 09:21:58 589 789
05/11/2013 09:19:25 3613 923
05/11/2013 09:17:41 2166 885

Not even during peak hours. nice right?
New Member

Re: Happy Customer!

Hi Jerry, I'm so sorry that you still have system and speed concerns. Please know that we have escalated your case to Advanced Support for investigation so that we can finally take care of everything for you. Please keep me updated and let me know if you need my assistance. Suz