Hey! I'm still very technical, jeez don't put me out to pasture yet!
Oh, I don't doubt that XXX provider has suboptimal configs and even sometimes messes things up enough to cause an acute situation. Though even then, there's still a conversation to be had there about responsiblities and SLAs's but that's a topic for a different day. In any event, it's still the exception, and in this case, it still doesn't pass th sniff test.
The only sites that work at even a 10th of the advertised speeds (of the literally hundreds I've tried in the last month) are speed test sites, and they operate above advertised speeds every single time. That's just way too specific...
The problems with CenturyLink have been going on for well over a year, possibly two. I picked SDO because they are one of the ones served by them. They won't admit there's a problem, and won't even talk to me unless I have a customer number, which clearly I don't. It's that bad. You may remember they were the ones who brought down the internet on the west coast for a few days over one summer because of a simple card failure. It even made network news.