Has anyone ever been happy with HughesNet?

[NotHappy]

It is amazing how bad the service is with this company. There is no way I could get away with such poor experiences in my industry. MY INTERNET HAS NEVER MET EXPECTATIONS...I have promise after promise for engineers to contact me...once they did...came out and repositioned my satellite and now I'm even slower...dial up is faster than I get....what do I have to do to get quality internet? service?

[BirdDog]

No, nobody has ever been happy, including me who has been with them for 14 years. (sarcasm)

Seems you've been elevated when it comes to support already. Hopefully @Liz or @Amanda can help.

Kinda doubt dialup is faster. Sarcasm again.

[GabeU]

Absolutely.  For just over 13 years, now.   Granted, the speeds are lower at times than I would like as of late, but the alternatives are dialup, spotty cell service, and nothing, and for what I do the speeds are just fine.  In addition, I personally know of two other people who have HughesNet and like it very much.  

[Reggie]

Yes I'm happy with HN.

 This post is JMHO!

If the internet was used as it was intended the speeds might inprove.

TV was made to wacth movies.

Internet was intended for information.

Streaming movies over the internet will slow the system, by using more data.

[ml520]

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@Reggie wrote:

Yes I'm happy with HN.

 This post is JMHO!

If the internet was used as it was intended the speeds might inprove.

TV was made to wacth movies.

Internet was intended for information.

Streaming movies over the internet will slow the system, by using more data.

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Yes, and phone lines were meant for voice and cable was meant for TV....but both are being used for data now, too. Nevermind that Hughes promised many prospective customers that their service was perfectly suitable for streaming on *multiple devices.* At peak hours I can't even download emails...which I could probably accomplish with a couple of tin cans and a string. I hardly ever stream video, but for customers that want that functionality it's not unreasonable to expect it from their ISP, since it's the future of television.

[NotHappy]

unfortunately I have never been able to stream anything due to slow internet, but thanks for education me

[Ricky]

Yes I am happy. I have been a customer since 2002 I believe it is. It is HN or dialup out here.

https://testmy.net/quickstats/bloodhound ***

*** I know there are issues with the results from this test site.

[NotHappy]

I've been having the same issues. Nothing good since September

[maratsade]

Happy customer for over 12 years.

Dialup speed is at best between 40 and 50 kbit/s.  Is your connection slower?  Prove it: post a screenshot of a speed test from testmy.net.

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@NotHappy wrote:

It is amazing how bad the service is with this company. There is no way I could get away with such poor experiences in my industry. MY INTERNET HAS NEVER MET EXPECTATIONS...I have promise after promise for engineers to contact me...once they did...came out and repositioned my satellite and now I'm even slower...dial up is faster than I get....what do I have to do to get quality internet? service?

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[monicakm]

Yes!  I've absolutely been happy with HN service.  I've been with them for probably 14-15 years.  I'd say maybe 1/2 that time I've been happy with the service.  Now the cost for what you get?  NO!  And when problems do arise, it's like fighting a losing battle to get anything done (most of the time).  There have been exceptions, Liz, the moderator of this forum has done wonders for some of my issuses.  There have been times I've had to go outside the company for help.  No one likes to have to do that but it gets results.  Right now...NOT happy!  And haven't been since around Sept.  Gen 5, from April till Sept, was awesome!  Drawing people in with promises of the fastest satellite speeds EVER was just for a few months till they way oversold the merchandise (satellite).  Here is a copy of the letter I recieved yesterday.  A followup phone call to this email came today.  So maybe there is hope.

This is an update to your Customer Care escalation. Hughes engineers are actively setting up processes to open new capacity in several Gen5 regions. This expansion will optimize performance across the entire network. We apologize for the inconvenience and will keep you updated. As a courtesy we are providing a 3 month credit to your HughesNet account in the amount of $20.00 each month.

We appreciate your continued patience as we work to improve your HughesNet experience.

Sincerely,

HughesNet Customer Care

[NotHappy]

How that Mary Poppins? You can seem average too

[GabeU]

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@NotHappy wrote:

How that Mary Poppins? You can seem average too

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Since your reply to "Mary Poppins" is related to the request for proof of your claim that "dial up is faster than I get", or I assume that it is (it's hard to tell with no indication of who this reply is to), 2.1Mbps is about 52 times the speed of the average dialup of 40Kbps.  Your average of 4.3Mbps is about 107 times the speed of the average dialup.  

[NotHappy]

It seems you have a handle on the knowledge. I think HughesNet could use some help figuring out how to fulfill their promises. 

[jcmipi]

It is quite like browsing on dialup in the old days though. Modern websites are much more data hungry than they used to be and hughesnet's service doesn't keep up.

[Amanda]

Hi NotHappy,

HughesNet now has over 1 million customers across our Jupiter system. I would like to think that the majority of our customers are happy, otherwise I am not sure Liz and myself could handle responding to hundreds of thousands of people. 

Aside from that, I do understand you must feel very frustrated but we're making a stronger effort to communicate updates and resolutions with customers, like yourself, who have an open case. If you have not already, please check your e-mail address you have on file with us for any updates. Please let me know if you have not received one.

Thank you

Amanda

[NotHappy]

Thank you, Amanda, but no, I haven't recieved any updates. I was promised a call again from "an engineer"...that was overdue three days ago. They sent someone out two weeks ago to redirect my satellite dish to a different satellite and it's even worse. I just ask that HN does what they say...discounts of $20 don't help. I now use my Verizon hotspot to get quicker speeds...that is just sad. I realize this is my option today, but I am seriously looking at a $20k dollar expense to run fiber optic out here. 

Chad

[jcmipi]

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@Amanda wrote:

Hi NotHappy,

HughesNet now has over 1 million customers across our Jupiter system. I would like to think that the majority of our customers are happy, otherwise I am not sure Liz and myself could handle responding to hundreds of thousands of people. 

Aside from that, I do understand you must feel very frustrated but we're making a stronger effort to communicate updates and resolutions with customers, like yourself, who have an open case. If you have not already, please check your e-mail address you have on file with us for any updates. Please let me know if you have not received one.

Thank you

Amanda

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Out of curiousity how do you feel about nearly every review on Consumer Affairs' websitte being 1 out of 5 stars?

[GabeU]

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@jcmipi wrote:

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@Amanda wrote:

Hi NotHappy,

HughesNet now has over 1 million customers across our Jupiter system. I would like to think that the majority of our customers are happy, otherwise I am not sure Liz and myself could handle responding to hundreds of thousands of people. 

Aside from that, I do understand you must feel very frustrated but we're making a stronger effort to communicate updates and resolutions with customers, like yourself, who have an open case. If you have not already, please check your e-mail address you have on file with us for any updates. Please let me know if you have not received one.

Thank you

Amanda

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Out of curiousity how do you feel about nearly every review on Consumer Affairs' websitte being 1 out of 5 stars?

Considering the fact that the vast majority of companies rated on sites that don't actively solicit reviews are rated from not good to absolutely awful, Amanda probably feels the same way as just about anyone else that takes that into account, which is that, though not good, it doesn't really say a whole lot.  People who are unhappy about a product or service are exponentially more likely to take the time out of their day to share their feelings than people who are satisfied or very happy with a product or service.  Not only that, but you also have to take the ratings/reviews that are based on problems that actually have nothing to do with the service and throw them out the window, and the percentage of those is not exactly low.    

No company has a 100% satisfactory rating, and when a site is, by nature, mostly going to attract those that are disgruntled, the overall rating has to be taken with a large grain of salt.  Heck, a bovine salt lick, for that matter.  

[jcmipi]

When this latest advertising blitz began in my area the signs soliciting customers didn't even say who was providing the internet. Guess the Hughesnet name is poison.