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Have I made a mistake going with Hughes Net?

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New Member

Have I made a mistake going with Hughes Net?

Wow! After reading these posts I am beginning to think we made a huge mistake going with Hughes Net.  We changed from Verizon MiFi because of the slow speed. For the first few days I was watching movies (not many though) and doing what I normally do on the computer, email, FB, games. and the usage was looking really good. I decided to check it again today and was shocked to see that I about to go over the limit. What the heck is going on?  I was led to believe how much better Hughes Net was with using your data. I am at a loss. I guess since it is still in the first month, I could cancel and go back to my slower MiFi with Verizon. I wish you guys could do something about this problem everyone seems to be having. I am very disappointed. We are meeting with friends tomorrow so they can see how Hughes Net works since they are interested in joining, but now, I don't want to tell them it's a great system when I'm losing data like crazy!
4 REPLIES 4
Moderator
Moderator

Re: Have I made a mistake going with Hughes Net?

Good morning Carolyn,

I see it's your first post here, so welcome to the HughesNet community! Thank you for your post, we want to address your concerns. Please post a case number or the serial number located on the bottom of your modem so we may look up your account. 

To get started, please follow the steps below:


Please take care in cropping out your SAN while taking the screenshots.

Keep in mind there are countless factors that can use your data:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD:
https://help.netflix.com/en/node/87

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes community
recommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....

The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com

Your cooperation and patience are greatly appreciated. We look forward to hearing back from you.

Thanks,
Liz

Thanks,
Liz

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Assistant Professor

Re: Have I made a mistake going with Hughes Net?

Carolyn, for the first few days as a new customer they basically give you unlimited allowance so you can get any OS updates you may need and get an idea how the system works.
After that, the meters start reading correctly and usage is deducted. Sounds like you got used to the meters always going back to full as they do for the first few days.

This is something that should be explained to new customers but it seems this forum is the only place to find out about it.

Also, as Liz mentioned above, if you are watching even a few movies in HD then your allowance can easily be depleted to almost zero. You must set the definition download to standard definition (SD) or 360p if you want to watch more than a couple shows in a month.
New Member

Re: Have I made a mistake going with Hughes Net?

My serial number is 83001026340A1.  Also, I have no idea how to take a screen shot to follow the troubleshooting instructions.  Sorry.
Moderator
Moderator

Re: Have I made a mistake going with Hughes Net?

Good morning Carolyn,

Thanks for the serial number, we were able to locate your account. Here's a guide to taking screenshots: take-a-screenshot.org

We look forward to hearing back from you.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->