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Having problems again...

Freshman

Having problems again...

I had a problem with what turned out to be a misaligned dish a few months ago. I'm having connectivity problems again since yesterday.

 

https://community.hughesnet.com/t5/Tech-Support/Connectivity-issues-HT1100/td-p/77321

 

It'll cycle between various errors, but even when it says error code 0.0.0 Fully Operational it's a crapshoot if I'll be able to connect at all. It drops every few seconds or so just like last time. No matter what it says, it still reports that packets are being recieved and transmitted. Signal strength is pretty consistently 105 today. I even checked the wather for Rapid City and it seems to be sunny. Any ideas? Smiley Happy

15 REPLIES 15
Distinguished Professor IV

Re: Having problems again...

@Jasmer

 

If you go into your modem's Advanced menu (the little i on the upper right), click on General, then State Code Monitor, what kind of codes are you seeing?  

 

It may be beneficial to post a pic of the State Codes, but make sure to block out your DSS like you did on the pictures of your linked post.  

 

 

BTW, I noticed on the last System Summary picture from your SCC on your linked post you forgot to block out your account number (DSS....).  You might want to edit that.    

 

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Having problems again...

I can't seem to edit my last post so I can't block anything out. Pics would need deleted.

 

Anyway, here's the screenshot

 

errors.jpg

Highlighted
Distinguished Professor IV

Re: Having problems again...

@Jasmer

 

I'm not sure, but I believe many of those state codes point to a connection issue, but caused by what I can't say.  I'm sure the reps will be able to get a better idea of what's going on, and they'll probably run some remote diagnostics on the system, too.  If you don't already, it would be a good idea to leave the modem powered so they are able to run the diagnostics, but you probably already know that from your previous experience.  

 

Whatever is causing the issue, I hope that they can analyze and determine it quickly and get you back to normal function.  Sorry I couldn't be of much help.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Having problems again...

We've checked all the cables, nothing is loose. Tried rebooting the modem, tried unplugging it, waiting a while, and plugging it back in.

Moderator

Re: Having problems again...

Hi Jasmer

 

Sorry to hear you are having trouble again. I do recall being concerned with the place that your dish is mounted and the fact that there are some very tall trees in front of it. If a technician is able to get a good line of sight using a pole mount, would you be okay with having the dish moved over?

 

~Amanda

Freshman

Re: Having problems again...

Yeah that's fine, if it doesn't cost me anything. Whatever's clever.

Freshman

Re: Having problems again...

Possibly mildly interesting observation. My signal strength had dropped all the way down to 90-something the last couple days, then gradually started working its way back up. It was around 103 yesterday, and it's 113 today.

 

I've been thinking about the trees being possible culprits. I'm curious how the signal is fine like 95% of the time then suddenly drops. This spring it was apparently out of alignment, but after it was fixed it worked perfectly again. I mean looking from the dish to the trees they seem likely culprits but they haven't interfered with our signal until now? Here's a picture of the trees in question, the 3 to the right. I will try to get a better picture later today.

DSCN0975.JPG

Assistant Professor

Re: Having problems again...

Although the dish feed arm might "point" to any of those trees, the actual take-off angle might be a lot higher. It's kind of hard to tell without looking at a profile of the dish wrt to the height of the trees.

 

Saying that, because of the distance, it might be hard to get a picture of the dish and the trees all in the same shot. If it's safely possible to stand underneath and behind the actual feed arm, you might be able to tell which of those trees may be interfering.

 

It may also be possible it isn't them at all, but something near the dish within 40 degrees of it's "view" that may be causing reflections with either reception or transmission. So you may want to look at any foliage or metal objects co-located near the dish as well.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Having problems again...

Unfortunately I don't have a ladder tall enough to check that. Signal strength is at 108 now and it's been working more often than it hasn't today. Of course as soon as I go to post this "12.1.9 - A transmit problem has occurred" lol. Still not understanding how my connection can work perfectly since November 20th 2016 minus a misalignment issue this spring, and a similar issue now. If my trees were the problem, or the mountain behind them, wouldn't that cause more consistent interference? I don't see how it can work perfectly without problems for months at a time and then suddenly it's like "oh but there are trees in the way." This connetivity problem is not consistent, or an on and off problem. Once it was an alignment issue, and that was 110% resolved when the tech came out and fixed it. I mean it was immediately resolved. The trees were not the issue, it was out of alignment, he confirmed that, and fixed it, and it was instantly working perfectly again.

 

Out of curiosity why would it report the following if all the cords and cables are in fact connected? ("LAN cable is not attached.")

13.1.1
387440308/25/2017 16:15:0308/25/2017 16:15:151.2415%