First off, are you using the Hughes speed test or that of a third party ?
Link to the Hughes test is here:
That test is set up to account for some "oddities" unique to a proxied satellite connection.
Can you post a screenshot of your Hughes speed test results ?
Much easier to read than a copy/paste text.
Here is a good example of what I'm talking about (taken from the HughesNet Speed Test App):
Date Download Upload
1/4/2015 16:06 9769 973
1/4/2015 16:05 10607 918
1/4/2015 16:03 2241 1012
1/4/2015 13:44 12800 888
1/4/2015 13:42 4986 832
1/4/2015 13:17 1915 925
Here is a link on a How-To written by Melissa (one of the members here) that shows how to do a screenshot in Win7 and other methods if needed:
Melisa did do a good job of putting it in plain English.
There are other FAQ's/ How-to's there also:
Your speeds are all over ....
Usually speed tests are done in a set of 5, done back-to-back, done 3 times in 24 hours.
The purpose is: Do your speeds suck all the time (indicative of a major system problem) or during a certain portion of the day or evening. (what they call Prime Time Congestion).
In the end, it does help "divide & conquer", to a point.
There are things that Hughes can do (and I think are doing, just to slowly) to tweak your connection or even change your gateway server to a less crowded one thereby improving performance.
The trick is .. you have to jump through some hoops.
Many of those hoops are the same as done by "phone support", the difference here is that the forum employees are located in the Hughes Germantown MD headquarters building.
Here on the forum, you have some experienced fellow users that will try to help "build a documented case" that can be expedited to whichever department is indicated, if it be a billing issue or Engineering.
It really helps the Hughes employees if they can ID your account by you posting a case number given you from a previous support attempt or the serial number from a sticker on your modems rear or bottom.
Thanks, Gwalk900. I think it's fair to say that the download speeds tend to vary up and down throughout the day. Honestly, I've never checked the elusive 2am - 8am bonus time...I have no idea what my speeds would look like at that time of the day. Probably need to set an alarm sometime just to see, I guess. I will plan to set up a testing plan to determine if I'm dealing with a Prime Time Congestion issue or something else. By the seat of the pants, it does not seem to be simply an issue of congestion; even on early Sunday morning (this morning), the numbers were all over the map.
I have seen no advantage to upping my service from 15GB/15mbps to 20GB/20mbps in terms of speed. With four connected kids, two of whom are at home on a regular basis, I need the 20GB more than the 20mbps, but I'd be happy with a consistent and regular 10mbps over a 0.5-18.0mbps swing range.
The numbers I posted show test results similar to what I see on a regular basis: look at the test results from 4:03pm and 4:05pm or between 1:42pm and 1:44pm. This is not unusual here, i.e. all over the place.
My HT1100 modem's S/N is B3 0010272523 A3. My case number is #45537635. I'm using a Linksys EA6500 AC1750 router.
Interestingly enough, my wife's company has IT folks supporting DOE in Germantown...I wonder if some of her folks know some of the HN tech folks out there. Might make sense to host a lunch for them sometime soon. Know any good places to eat, talk tech and make friends in G-town? :-)