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Hn 9000 Stuck on waiting for antenna pointing to complete .

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New Member

Hn 9000 Stuck on waiting for antenna pointing to complete .

After being powered off for days unit wouldn't reconnect , appears to have decent signal strength but cant get past this step of the reinstall .
25 REPLIES 25
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Moderator

Re: Hn 9000 Stuck on waiting for antenna pointing to complete .

Good morning George,

Welcome to our community! This sounds like something we may be able to fix on our end. Can you provide me with the serial number of your modem? This will allow me to locate your account and see if we can flag it to skip the antenna pointing and complete the registration.

Thanks
Amanda
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New Member

Re: Hn 9000 Stuck on waiting for antenna pointing to complete .

Thanks Amanda. The s/n is j7 111000120929903 L
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Honorary Alumnus

Re: Hn 9000 Stuck on waiting for antenna pointing to complete .

Just as a back up, you may wish to read this topic posted at the Shack:


http://www.ricksyakshack.com/view_topic.php?id=10306&forum_id=73




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New Member

Re: Hn 9000 Stuck on waiting for antenna pointing to complete .

Thanks Gwalk900 , I've been trying that method no luck so far. Guess I'll have to wait until Amanda gets the receiver flagged or unflagged whichever it is .
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Moderator

Re: Hn 9000 Stuck on waiting for antenna pointing to complete .

Hi George

I am on hold right now with engineering group (network management center). I will let you know if you need to do anything further, as we may need to allow it to skip pointing on our end and then see if you need to do anything. They just answered and are working on it. 

Thanks
Amanda
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Honorary Alumnus

Re: Hn 9000 Stuck on waiting for antenna pointing to complete .

The important point was:

"To Continue the process in the users own words:
after submitting the installation parameters, I was taken to a pointing screen.

The only option was to continue with installation or to return to installation form.

I continued, then it performed a reboot, then, when it took me to the pointing screen.

 From there I saw an abort button like Charles mentioned. I aborted the pointing and there was another reboot.


(Charles comments referenced above were: "when it goes to dish pointing you have to abort the pointing or repointing when its on the next to the last box of the repointing process to complete the registration")


It was at this point the "registration" process completed and the user was now able to connect with his new modem.

As Charles summed up:
"When the modem registration completed and the modem linked to the sat. it linked your SAN to the new ESN and yes what you did was a complete SAN swap."



Follow-up by Chuck McCool:

once you save these setting either by printing or just writing them down you can enter them in the new modem and click sumit at the bottom, it best to print this page just to have in case you need it in the future.



Here is where you click to open the advanced system page.




Note: Some people have noted having browser related issues.

Try the process using and alternate browser.




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Moderator

Re: Hn 9000 Stuck on waiting for antenna pointing to complete .

Hi George

The account has been flagged to allow pointing to skip. I just ran a quick diagnostic test on your system and see there is a line of sight issue. Would you be able to go out and confirm if the dish has a clear view of the sky? It seems like it may have even slipped on the hinge or gotten knocked out of place.

Aside from that, I still cannot communicate with your modem. Have you kept the registration page up this whole time? If so, you'll need re-do the registration. I can't guarantee with even the flag to skip allowed it will register, since it looks like you have almost no signal coming to the dish.

Amanda
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New Member

Re: Hn 9000 Stuck on waiting for antenna pointing to complete .

It does appear to have good line of sight , I trimmed a few small overhanging branches but nothing much in the way of signal improvement.
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Moderator

Re: Hn 9000 Stuck on waiting for antenna pointing to complete .

Hi George - If you are stuck on this screen, you should be able to click Abort Pointing and continue on to registration. Let me know what happens

Thanks
Amanda