I had previously posted a couple of weeks ago about constant uplink errors occuring. In which no solution was found i decided to change to Gen 5 to get better speeds and possibly fix these issues. The previous uplink errors have NOT been fixed and the speeds i'm getting are worse than gen 4. I'm constantly sitting at around 150kbps - 1.5 mbps. I'm not in FAP mode and i've gotten the same speeds hooked directly into the modem.
I understand that speeds are not guaranteed on satellite however they should at least be within the ball park? Especially when im paying more than before for Gen 5 over Gen 4.
Unfortunately, the reps won't be back on until Monday, and the uplink issues are something that they, themselves, will have to address.
I'd suggest getting a few more tests in at testmy in the meantime. And I know they'll take forever, but try some get some manual 25MB download tests in, as this is the size they normally ask for and which the engineers need.
And I know from what you mentioned in your other thread that connecting via LAN cable is difficult, but the possiblity of the low speed being a result of the WiFi has to be ruled out. Not that this is necessarily what's happening (and I doubt it is), but it still needs to be made sure of.
If the uplink errors are causing issues, one thing you can try, other than power cycling the modem (unplugging it, waiting a minute, then plugging it back in), is turning off Web Acceleration. I'll paste the procedure below.
I really do wish I could do more. I know that it's no fun having speeds so low. I don't know if others will have any ideas of other things to try, but if they do I'm sure they'll say so. Again, though, in the meantime, try to get a few of the manual 25MB download tests in, and make sure you're signed into testmy.net when you do them so they'll be saved. I'll tag the reps so they'll be sure to see this thread. @Liz @Amanda
Please follow the directions below to disable Web-Acceleration.
1: Visit http://192.168.0.1 in your web-browser.
2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC). It is highlighted in red in the image below.
3: Click on "Web Acceleration" then "Control" outlined in red.
4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
5: Restart your browser and try using the service that isn't working, please let us know how that works for you.
