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Horrific Installation and subsequent Attempts to get the problem fixed

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Freshman

Horrific Installation and subsequent Attempts to get the problem fixed

We began our journey back in 10/16. Got Gen 4, but since our home is a Modular Home, the dish had to be mounted ona pole in the ground.  Living in Texas, the ground moves and the dish went out of alignment frequely.  I fianlly got tired of this game, so I requested the dish be mounted to our house.  This was done about  months ago.  No more problems with dish alignment.  Got Gen 5 about 9 months ago.

 

We just had the siding on our house replaced, so the dish had to be removed. I called Tech Support to set this up.  The suport tech did NOT listen to what I requested and a Tech from Single Source Satelite was sent out on a Repar ticket, not an install.  On a Friday, he started to install the dish back on my house and ended up causing $525 damage to my brand new siding and trim.  I told him to stop as he was doing it and at least use a wood spacer so as not to crush the corner trim and siding.  He ignored me and competed his idea of an install.  

My wife called Tech Support and got two days of a run around.  Several tickets have been opened and NOTone of them were correct.

I happened to receive a call from the Satelite company on the fopllowing Monday to see IF I was happy with the install.  They were a bit shocked with my response!!  I requested a call from the guy's supervisor.  10 minutes later the tech calls me asking why he had a $500 damage claim. I asked him if he was the supervisor or the guy who did the install.  When he said he did the install, I said I wasn't talking to him. I wanted his supervisor.  10 minutes later, his boss calls me asking why I was upset.  After I explaind everything to him, he agreed to pay for the damages.  HE also stated that Hughes Net would not allow him to mount the dish on the house.  Vinyl siding ans such...  I agreed.  Then I called Tech Support again to schedule the intall.  Guess what they did??  Repair ticket again.  On last Friday, a guy showed up at the agreed upon time with NO pole and NO concrete.  HE siad the ticket wasn't an install ticket so he wasn't prepared.  We had to reshedule for the next day.  HEdin't bother updating the ticket either and sent another guy out.  And this guy had NO pole or concrete.  HE had to go to the store and buy concrete and I supplied the pole.

 

I requested that I NOT be charged for the first failed install and now because of so many delays and problems, I am going to request no charge again.  I have taken 3 days off work to get this done.  HusghNet isn't giving me what I am paying for satifactorally and is also costing me income.  We have requested call backs from someone at HughesNet who can make a decision and are STILL waiting.  Wish me luck!!

IfI had another option, I would jump off this ship in a heartbeat!!!

11 REPLIES 11
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Distinguished Professor IV

Re: Horrific Installation and subsequent Attempts to get the problem fixed

If you're looking for help, please post in the appropriate section.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: Horrific Installation and subsequent Attempts to get the problem fixed

Ok Prof....  Specifically WHAT section are you referring to??

 

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Distinguished Professor IV

Re: Horrific Installation and subsequent Attempts to get the problem fixed


@Byounghusbandwrote:

Ok Prof....  Specifically WHAT section are you referring to?? 

 

The MyAccount and Billing section.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Freshman

Re: Horrific Installation and subsequent Attempts to get the problem fixed

You are correct.  This section is not for support...  But I have yet to get any decent support from HughesNet, so you fall right in line.

 

Thanks!!

Distinguished Professor IV

Re: Horrific Installation and subsequent Attempts to get the problem fixed


@Byounghusbandwrote:

You are correct.  This section is not for support...  But I have yet to get any decent support from HughesNet, so you fall right in line.

 

Thanks!!


I don't work for HughesNet, and the description of this section is self explanatory.  

 

Good luck to you.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor III

Re: Horrific Installation and subsequent Attempts to get the problem fixed

edited by maratsade

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Distinguished Professor III

Re: Horrific Installation and subsequent Attempts to get the problem fixed

edited by maratsade

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Freshman

Re: Horrific Installation and subsequent Attempts to get the problem fixed

This site really blows my mind.

The section is General Discussion (tech or not-tech, etc.)

But if anyone posts something other than what their favorite pizza is, they get blasted.

 

My service sucks so I came on here looking for advice from other users. I have been through the 3 hour long phone call wait times, so hoped something here would help. But every topic  I open that seems remotely related is quickly bombed by the same, let's just use the word rude, people.

You say you don't work for HughesNet...so chill out and let people ask a question or give an opinion.

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Distinguished Professor III

Re: Horrific Installation and subsequent Attempts to get the problem fixed

The General Discussion area is just for chatting about non-Hughesnet issues.  What's so hard to understand about that? And you do not get blasted - seriously? You get told to post tech issues under the Tech area, or account issues under the MyAccount area. Why is that so difficult for you to do?  You will get better and faster responses if you post in the right area.  That's all. No one is blasting you,  just looking out for you. So chill out and post to the right forum.

 



This site really blows my mind.

The section is General Discussion (tech or not-tech, etc.)

But if anyone posts something other than what their favorite pizza is, they get blasted.

 

My service sucks so I came on here looking for advice from other users. I have been through the 3 hour long phone call wait times, so hoped something here would help. But every topic  I open that seems remotely related is quickly bombed by the same, let's just use the word rude, people.

You say you don't work for HughesNet...so chill out and let people ask a question or give an opinion.