It's been 6 days and I was wondering if you found my first call. You will see that she said that I would never drop below 1.5 on my speed and that if I didn't like the service that it would cost me $35.00 to cancel. I don't stream movies or anything like that so we ( Hughes Net and me) couldn't figure out where the data is going. I paid $129.00 for them to go thru my laptop to see if the problem was there and it still didn't help. It's not like I'm not trying to figure this out but it's so bad that I run out of data in a few days to a week then I can't even get my phone to hook up to it. Could you please keep me informed on this.
After reviewing the call, the
agent does not make the claim that the customers speeds would not drop below
1.5 Mbps. They also read all final disclosures regarding the Early
Termination Fee, and when the customer probes further, the agent informs them
that the ETF would be up to $400 and would prorate so the longer they have the
service, the lower the ETF. There is never any claim that the ETF would