"Is that what you say to all your customers after they call to complain about your representatives that don't tell us the truth?"
Please be advised that the Hughes employees here are at the corporate level.
There has been considerable number of cases where a SALES Rep didn't follow prescribed procedure and a subscriber either had their ETF waived or reduced and the sales rep "sent to the education camps".
There is no way that Amanda would mis-interpret the information of your final sales call.
As to the statement you make about being told that "it would never drop below 1.5" is so far from the Hughes normal verbiage .. Hughes does NOT nor ever have provided and "guarantee" of speeds. Al speeds are promoted as "Up To". There simply are to many variables involved with a satellite connection in and of itself let alone the things well beyond the control on Hughes such as Internet Backbone routing/rerouting issues and the response time of what ever web page server you may be accessing.
As to the speed of your service, have you done any meaningful troubleshooting ?
I can tell you that I routinely get 17-20 Mbps on my "up to 15 Mbps" plan.
Your system may very well just need to be diagnosed and "fixed'.
I just received my last payment and I see that it's for $295.00. It's normally for $60.00. If I don't have a cancellation fee than can you please explain what the extra fees are for or is this a mistake? It should just be the $60.00. Thank you for the help.