Hi Melissa,
I made that conversation private this morning because others were jumping on a single user's thread. That thread was created for him to have his issue resolved and was instead being slowly taken over. We were unsure if Jimmy's issue was fully resolved, so instead of closing it, I made it private in case Jimmy needed to come back.
We do reserve the right to close, merge, archive and privatize any thread in the HughesNet community.
Thank you,
Amanda