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How do I redeem the tokens?

New Member

How do I redeem the tokens?

The coding for this so called status meter appears to be written by people that have no business writing code what's so ever. I know 10 year olds that can write sensible code 1000 times better because they care about what they do. I was on the phone over half an hour yesterday trying to resolve other issues like forming a RELIABLE connection. The tech was nice but completely inept and as I guessed, solved nothing. Frankly put, I could care less about the download speed, all I want is a R-E-L-I-A-B-L-E connection not having to continually reload pages.

Back to the status meter which I recently updated. I noticed yesterday that I was about to go over, so I purchased tokens. One would think that as soon as they were purchased (in this case I bought 2 Gig) that it would be reflected within the meter and turn back to green.... Not happening. I was told by the inept tech guy that I had to manually transfer these tokens. REALLY? Then I come to find out that I had a total of almost 5 Gig available to me that I also purchased over the last 2 1/2 months. Hey HughesNet... in case you missed the memo..... We're in the 21st century. Quit being STUPID!!!

Additionally the tech gave me instruction as to how to actually use the available bonus bytes. He directed me to www.programmanager.com which would allow me to automatically download movies etc during this time. I went to the site only to discover that the URL is just parked, and up for sale or rent. There is nothing there. Grrrrr! Like I said completely in(frickin)ept! 

In closing I honestly feel that this company does not care about this so called SERVICE they provide. We're shackled to this contract and they can suck the fees right out of our accounts as they are pretty much guaranteed cash flow! Sad, sad, sad! 
15 REPLIES 15
Advanced Tutor

Re: How do I redeem the tokens?

Additionally the tech gave me instruction as to how to actually use the available bonus bytes. He directed me to www.programmanager.com which would allow me to automatically download movies etc during this time. I went to the site only to discover that the URL is just parked, and up for sale or rent. There is nothing there. Grrrrr! Like I said completely in(frickin)ept! 
Download Scheduling and Video Recording Tools
Free Download Manager: http://freedownloadmanager.org/
Internet Download Manager: Free to Try, $25 to keep. http://www.internetdownloadmanager.com/
Firefox Download Helper Add-on: https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/
Folx Download Manager For Mac: http://mac.eltima.com/download-manager.html
PlayOn Streaming Video Recorder: https://www.playon.tv/
Replay Video Capture: http://applian.com/replay-video-capture/
Android: https://play.google.com/store/apps/details?id=dan.mot.downloader&hl=en
NightShifthttps://www.gonightshift.com/
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Assistant Professor

Re: How do I redeem the tokens?

Go to the purchase tokens option, then "use" a token, give it a few minutes to show in token bytes available. This is actually in place to protect you from unauthorized usage.
Advanced Tutor

Re: How do I redeem the tokens?

Yeah, I was also thinking that the two-step Purchase, then Apply also helps prevent people from accidentally using up tokens before they really need them.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Assistant Professor

Re: How do I redeem the tokens?

Yep, ways to make buying and using tokens secure so the kids or guests can't "use" them.
Honorary Alumnus

Re: How do I redeem the tokens?

Kenny,
When you purchase a token you "own" but it is not automaticly ready for use.
Even after you "use" it becomes available .... but is NOT added to your Anytime Bytes data bucket and for good reason. If it was added to your regular Anytime bucket and your allowance refilled you would lose the value of your purchased data.
Instead it is added to your Token Bucket. When your plan refills you then draw from your Anytime bucket and the unused token balance remains.
Advanced Tutor

Re: How do I redeem the tokens?

I was on the phone over half an hour yesterday trying to resolve other issues like forming a RELIABLE connection. The tech was nice but completely inept and as I guessed, solved nothing. Frankly put, I could care less about the download speed, all I want is a R-E-L-I-A-B-L-E connection not having to continually reload pages.
I'm re-reading this just now as the "main" problem you were writing about, and the rest was just further aggravation. Let us know how we can help.
In closing I honestly feel that this company does not care about this so called SERVICE they provide. 
They (HughesNet) created this User Help Forum. Let us (other users) know how we can help.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Distinguished Professor IV

Re: How do I redeem the tokens?

Kenny,

This is a link to the previous version of the status meter, version 6.2.  Some people have been having issues with the recently released version 6.5. 

http://www46.zippyshare.com/v/zjZNJSle/file.html


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: How do I redeem the tokens?

Hello Kenny,

Welcome to our community and thank you for your post. We agree with El Dorado Networks - we here you aren't happy with the token process but there seems to be an underlying concern we should address about your system performance. Are you having these connection troubles because you've exceeded your allowance, or do you have an unreliable connection even when there is plenty of data in your bucket? It would be good to know a bit more about your concerns so we can assist. Looking forward to helping you.

Thanks,
Amanda
Highlighted
New Member

Re: How do I redeem the tokens?

The "Usage" is not updated in "Realtime". I watched a Fox news video on Monday, and the gigabite of usage didn't show up until Wed. a.m. This morning the graph shows usage thru yesterday. So it is a little more up to date.