How does this happen time and time again?

[Dean Bostley]

ATTN LIZ, Official REP

This is the kind of thing that drives me nuts concerning HUGHES.. Today I received this threatening notification from your Customer Service RE:RMA Dept. I just spent 2 hours finding the associated proof that Hughes cant walk and chew gum at the same time.

Please straighten this out on your end.

Thanks

 

[Dean Bostley]

SEE my Post below

[Liz]

Good morning Dean,

I'm sorry for this inconvenience. Thank you for the tracking number, it's just what I needed to get that sorted out for you. How is the HT1100 working out for you?

Thanks,
Liz

[Dean Bostley]

Thanks Liz,

The HT1100 seems to be on track to be a winner, usage is more in line with reality but still above what my R700 router says but I can live with it. I will tell you if I start to see the wild swings again.

I must tell you and any one who might read this The tone of the e-mail I received yesterday from hnscrm@hns.com emphatically stating that they had not received my old modem and was about to charge me 125.00 when in fact they were sitting on it, was beyond infuriating to me personally and that takes some doing. It is also indicative of a poorly run operation and that process needs to be improved before accusing the customer of failing to comply with their instructions.

I am looking forward to your resolution.

Sincerely,

Dean   

[Liz]

Hi Dean,

Glad to hear the new modem is working out for you!

Again, I do apologize for the trouble with the modem return process. We're currently investigating to see what happened, as this seems to have been a one off. 

Feel free to contact us again if you have any concerns, we're happy to help.

Thanks,
Liz

[Dean Bostley]

Liz,

Are you telling me that the issue has been resolved and they are now in receipt of the modem relieving me of financial responsibility, if so I would like some affirmation of the fact from hnscrm@hns.com. 

Sincerely,

Dean

[Liz]

Hi Dean, 

Yes, I got this sorted out for you after you posted your confirmation receipt. I manually received your modem in our system (HNS CRM) so that you will not be charged any Unreturned Equipment Fees.

-Liz

[Dean Bostley]

Thank you Liz,

It is very much appreciated.

Dean

[Liz]

You're welcome.

Feel free to post back in the community if you have any other concerns.

-Liz