Hughes Brazil hasn ́t performed the installation and consequently are not providing the contracted service
I'm Hughes customer. I bother more than a month to install the service in São Paulo-Brazil. Even so, I ended up making a new signing to another location in Mato Grosso do Sul on september 19 of 2016. Unfortunately already passed almost two months, Hughes Brazil hasn ́t performed the installation and consequently are not providing the contracted service. Please reminder that the value of the installation fee was paid at the time of signature. I have called dozens of times to Hugues brazilian customer support and always hear the same story: tomorrow someone will call you. I'm already tired of promises. Unfortunately, every moment that passes increases the indignation and reliability in this company that shows extremely disorganized in Brazil. I already opened some claims in Brazil but now I'm trying a solution directly to the American headquarters of the company. Alessandro Oliveira
Re: Hughes Brazil hasn ́t performed the installation and consequently are not providing the contracted service
Good morning Alessandro,
Welcome and thanks for posting. In addition to trying the contact info that C0RR0SIVE provided above, you can also try sending a private message explaining your situation here, where I believe we do have folks in Brazil monitoring that page: https://www.facebook.com/hughesnetbr/
I hope that helps!
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.