Been a customer less than 24hrs already know this is the worst mistake I have made in a long time!!!!!
I was promised by not one but two different customer services reps that I could port my home phone number over to Hughes net. Only to find out that Big River Telelphone.com (the company that Hughes uses for phone service) does not cover my area. Customer service and support reps a total joke and are no help. Hold times are ridiculous in excess of 1hr on most recent call only to be cut off after insisting I talk a with supervisor.
After realizing that my local number was not going to port all I was asking was what numbers do I have to choose from? Cannot even get an answer to that question.
This was Liz's response to a similar problem.. And Big River does not allow you to choose numbers. It just kicks you out a number..
Thanks for posting. The other technical reasons for a number being ineligible to be ported has to do with local phone carriers, which are out of our control. Somehow even local numbers aren't considered "local" according to phone carriers. Anyway, that's why we do indicate on our HughesNet Voice webpage and FAQ that one may be eligible to port their number, but it's not always guaranteed.
I hope that clears things up.
I see it's your first post here, so welcome to the community! Glad to see that gokartergo24 already chimed in with the answer. I'm sorry for any inconvenience that may cause. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->
Because this is a support site, instead of wasting your time and energy complaining on old threads, which helps no one, including yourself, you should start a new topic in Tech Support to get help for your issue(s). If you decide to do so, please use punctuation to make it a bit easier to decipher.