You summed it all up 11 months ago in your response to the VP statement pointed to by Liz.
I got a letter from Hughes.net yesterday, as a special offer to old time customers, for a $10 per month discount, but for only 6 months, and it would have a 1 year new commitment. I originally got on this site to ask why old customers were not given the same offers as new, as my speed on the HN9000 had plummeted. It became very interesting to follow the plight and frustration of so many others that had/have not received correction. I imagine they will get the same offer, but it will be interesting to see if any of them take it.
The competition has a forum just like this, as pointed out by Charles, and the folks over there are complaining about the same loss of allotment times and the taking away of the free uploads anytime. New customers are enjoying high speeds and very courteous human service. Hopefully that will continue. LOL
Their meter is in 0.1GB increments on a horizontal bar. Not known if it jumps to the next GB after it passes 0.05 GB, do you?