If you post either a prior case number or the serial number located on a sticker on the back or bottom of the modem, the reps can pull the sales call and listen to what the rep said. DO NOT POST your account number (SAN), your email address, your phone number or any other personal info. Only a prior case number or the modem serial number.
As for the usage, there are a few different ways to watch your usage so you don't run out. You can see it when signing in to http://my.hughesnet.com/. The Hughesnet Status Meter can also be downloaded from the same page. And you can see the usage on the System Control Center at http://192.168.0.1/.
My mother in law set this up and I am an authorized user as the service is in my home. She was told there was no contract we would be able to stream Netflix and other like services regardless of data usage.If your mother in law ordered HughesNet through a national sales agent, one of the Moderators here may be able to review a recording of your sales call to confirm the agent mis represented the service.
And when I call they keep telling me I have three tokens to use I have no idea what a token is but they won't put them in for me they tell me to go online to do it. Guess what I can't go online cause the service doesn't work.A "token" is just a chunk of data that will put a little gas in the tank and restore your speeds.Think of it like a three-gallon can of gas to get you off the side of the road. Someone on the Tech Support line should be able to log into your account for you, apply a token, and get you restarted. Call again, and this time ask for an all-important Case Number.
We can watch about two hours of Netflix a month that's it! Then nothing works.and
This is ridiculous. And when you bring it up to them they say well you can pay 40 more dollars and get 2 gigs more of data.It reads like you have the minimal plan with 5 GB of daytime data if you're only getting two hours of Netflix per month. For $10/mo. more, you should be able to double that to 10GB/mo. of data.
And we just now found out we were in a contract and we have had the service for about six months now.The 2-year contract should have been explicitly explained to you during the sales call. Again, let's hope there's a recording of the sales call so that some cube-farm sales jockey can be held accountable.
Also, with regard to Netflix, streaming in HD uses up to 3GB per hour, SD about 700MB per hour and LD about 300MB per hour. Streaming in HD isn't really a great idea with a capped service as you will use up your data in no time. You can adjust the definition at under your account at Netflix.