whitedogmum,
This Community is made up of corporate level Hughes employees and other registered members that come together to share information and experiences.
Hughes employees will have the words "official rep" after their usernames so that you know you are corresponding with a Hughes employee.
Others such as myself have the "champion" label after our usernames. This denotes recognition of a fellow user as one who has gained a level of experience and knowledge with Hughes systems and tries to help fellow users understand how to get the most from their Hughes systems. I myself am a 12+ year Hughes subscriber. That time is spread over three different systems so I have to say that I most likely have had every problem there is. There is something to be said for sharing information to help shorten the learning curve or gathering the information needed to send a users issue to the highest levels of Hughes support, be it Installation, Engineering or what have you.
You stated:
"They have made every excuse why they can't help me and blame me"
Here in the Community we are not looking for "blame", we are looking for .... root cause.
We may ask some of the same questions as you have been asked in previous support sessions but believe me we are looking at your issue with a completely different set of eyes and experiences ... after all ... this is the equipment that I use on a daily basis.
I would like you to to set aside the "history" display that you have been using for the moment. There is a time and place for that but ... we need to determine if data USAGE is being charged to your monthly allotment properly.
To do that we need to first run a Modem Isolation Test as outlined above. The only data that is being "used" is data that is deducted from your allotment ....
We need to see if the modem is using data on its own:
This is the first step.
Take screengrabs of one of the USAGE Meters listed as #1, #2 or #3 above.
Post the results here in this thread.