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Hughes steals data daily and charges me for it

New Member

Re: Hughes steals data daily and charges me for it

I have been on line with hughes net every day for a year and a half trying to solve these problems.  They have made every excuse why they can't help me and blame me. I thought you were part of hughes net and had access to the hundreds of e-mails chats and phone calls (from town). I apologize for the misunderstanding.  If you had been fighting with a company for this long and someone came on looking like they were part of the same company You might get a little frustrated with them as well.  You didn't tell me you didn't work for hughes.
New Member

Re: Hughes steals data daily and charges me for it

are you with Hughes or someone else? 
Distinguished Professor III

Re: Hughes steals data daily and charges me for it

The only people on here that work for Hughesnet have the "Official Rep" title after their name.  The three that are most commonly on here are Amanda, Liz and Chris.  Everyone else, including the Champions, are customers, and the Champions have earned that title as they are long time members who are knowledgeable and have helped a lot of people. 

I understand your frustration and I hope the problem, whatever it is, is discovered and resolved. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Advanced Tutor

Re: Hughes steals data daily and charges me for it

Just someone who tried to offer help. If you don't want any help I will not bother you any further.

Good Luck
Tutor

Re: Hughes steals data daily and charges me for it

whitedogmum, I think you are confused as to who your are talking to. Everyone on here, except those with Official Rep beside their name, is a customer just like you and I.
Highlighted
Alum

Re: Hughes steals data daily and charges me for it

Hi whitedogmum,

I completely understand what you are saying. However to verify your concern. We have a process that has to be followed. Please follow the directions laid out by Gwalk above.

Thanks,
Chris
Honorary Alumnus

Re: Hughes steals data daily and charges me for it

whitedogmum,

This Community is made up of corporate level Hughes employees and other registered members that come together to share information and experiences.

Hughes employees will have the words "official rep" after their usernames so that you know you are corresponding with a Hughes employee.

Others such as myself have the "champion" label after our usernames. This denotes recognition of a fellow user as one who has gained a level of experience and knowledge with Hughes systems and tries to help fellow users understand how to get the most from their Hughes systems. I myself am a 12+ year Hughes subscriber. That time is spread over three different systems so I have to say that I most likely have had every problem there is. There is something to be said for sharing information to help shorten the learning curve or gathering the information needed to send a users issue to the highest levels of Hughes support, be it Installation, Engineering or what have you.

You stated:

"They have made every excuse why they can't help me and blame me"

Here in the Community we are not looking for "blame", we are looking for  .... root cause.

We may ask some of the same questions as you have been asked in previous support sessions but believe me we are looking at your issue with a completely different set of eyes and experiences ... after all ... this is the equipment that I use on a daily basis.

I would like you to to set aside the "history" display that you have been using for the moment. There is a time and place for that but ... we need to determine if data USAGE is being charged to your monthly allotment properly.

To do that we need to first run a Modem Isolation Test as outlined above. The only data that is being "used" is data that is deducted from your allotment ....

We need to see if the modem is using data on its own:



This is the first step.
Take screengrabs of one of the USAGE Meters listed as #1, #2 or #3 above.
Post the results here in this thread.
Assistant Professor

Re: Hughes steals data daily and charges me for it

Easy to do this while sleeping. Unplug LAN cable before going to bed, plug back in after getting up. Note before and after usage as Gwalk posted. If you need help on how to take a screen snip and post the pic here then we can help with that.
Advanced Tutor

Re: Hughes steals data daily and charges me for it

Question,

Do you have battery backup or just a generator.
Assistant Professor

Re: Hughes steals data daily and charges me for it

Reggie, I'm no longer off-grid but had both when I was.