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HughesNet Customer Service Sucks!


Re: HughesNet Customer Service Sucks!



Just the one account [weavercattlecompany]


It would be so cool if you could resolve this issue Smiley Happy


Re: HughesNet Customer Service Sucks!


That's an excellent point -- I've noticed this and thought it'd be nice if the reply was automatically marked with someting indicating who it was in response to.  It may not be something that's available through theh Lithium platform, though. 


Another thing you can do is hit Quote. 


@WeaverCattleCo wrote:



Well, most forum software takes care of that for you when you post a reply.  Sorry, I wasn't aware that the replies weren't attaching the username in the reply.


Re: HughesNet Customer Service Sucks!

Ok, First off. I am a installer and have been doing Hughesnet for over 6 years. Before that exede dish and DTV.  Two way communication is way different the sat TV.  We have to follow F  C C regulations for installs.  Not following them we can get fined.  Second, all of Hughesnets fittings have a rubber seal on the inside.. Hughesnet is the only company to use these.. We are also required to put in Dielectric grease in all outdoor fittings. Pointing is not has easy has you make it sound.  When doing it threw your laptop threw the modem there is a big delay.  But not threw or app that we use.   Even thou you might have a signal level of 105.  In your area it could need to be 109.  And that makes a big diffence.  When we do a install or repair..  It show signal levels of other customers in that area.. So we can tell if we are within range.

Associate Professor

Re: HughesNet Customer Service Sucks!

@WeaverCattleCo wrote:



Hate to burst your bubble but the F©© myth has been floating around for decades [and I started working with satellite dishes [C-Band] in the late 80s]!  If you can find the exact F©© regulation that prevents someone from pointing a sat dish then please post it here Smiley Happy

@WeaverCattleCo, not a myth when it comes to two-way based communications. TV is one thing, two-way comm. is another thing.  We are only permitted by Hughesnet (the authorized entity) to operate, but not aim the satellites.

CFR 47 Chapter 1 Part 25 Subpart A  §25.102
Station Authorization Required.


(a) No person shall use or operate apparatus for the transmission of energy or communications or signals by space or earth stations except under, and in accordance with, an appropriate authorization granted by the Federal Communications Commission.

(b) Protection from impermissible levels of interference to the reception of signals by earth stations in the Fixed-Satellite Service from terrestrial stations in a co-equally shared band is provided through the authorizations granted under this part.

The dealers that sell mobile kits are required to train those that purchase them in the operation, and proper pointing procedures, which will allow them to perform the install.

And the installers, while they can use just the modem WebGUI, and encouraged to use a special application to perform these installs, as @gokartergo24 points out, it provides far more data than the WebGUI provides.

@Amanda will look into getting your open ID error resolved when shes back in the office.


Re: HughesNet Customer Service Sucks!



Again, that doesn't apply to the installers and only to HughesNet and the equipment they are issuing/using.


That's why that F©© device compliance sticker is stuck on or in all devices that transmit data in any fashion due to potential interference issues.  Installers are only using equipment that's already meet F©© approval.  Don't believe me, call the F©© and ask them Smiley Happy


There is no F©© registration for sat installers of any kind, never has been, and probably never will be.


This is a old myth thats been around since the days of DirecWay and was debunked a long time ago.  It was started by dealers/installers to discourage customers from buying & installing their own equipment cutting them out of their sale/service!


If F©© restrictions were as strict as your leading people to believe for installations then as I pointed out in a previous post there wouldn't be mobile installs because the test can be passed by anyone who has a reading comprehension beyond the 5th grade because its open-book!


These myths/misinformation are just as bad as the ones that plague the HVAC industry and its all due to installers/owners wanting to stick more cash in their pockets at the customers expense of course.


Now, the sat internet companies have always had their own policies and guidelines for installations (and to meet NEC codes when grounding) that I won't argue with Smiley Happy


Re: HughesNet Customer Service Sucks!



20+ years experience ... C-Band, DirecTV, Dish, DirecPC, Starband, DirecWay, WildBlue, HughesNet, etc. Smiley Happy


lol ... I think I know what I'm saying when I say its easy to point a dish ... one-way or two-way ... makes no difference the goal is one and the same ... to peak the signal out as high as you can ... simple as that.


The only thing that has changed is the equipment use which has made things much easier for the installer.


It's not rocket science Smiley Happy


... and my signal in perfect weather is around 114-115.

Associate Professor

Re: HughesNet Customer Service Sucks!


1: The rules make zero mentioning of having to pass a test, nor registering with the F.C.C.
2: Pretty sure most all DirecWay equipment (except the 6000 and 7000 maybe?) was one-way, as in, it was downlink via satellite, uplink via telephone, so the rule wouldn't apply to those units.
3: The rule doesn't apply to Satellite TV, the earth station for customers does not transmit, it only recieves.
4: The VAR's that sell the mobile stations will not sell to you unless you pass a test that they are required by contract with Hughes to conduct on a users abilities to perform proper pointing.
5: I encourage you to blast a signal into space and hit another satellite with it, or even off randomly to another area.  The F.C.C. has chased after people who have done similar things in the past as it falls into signal jamming, which is a felony.  While they have not specifically gone after someone that has jammed a satellite in the past, they can.

You, the end user unless signed up with the VAR for a mobile station, is not permitted to perform aiming of any kind.  If an end-user points a dish intentionally with no training and it causes other satellites to have issues due to the interference, you are looking at a felony. ...


Like I said, two-way communications is different from one-way communications.  Go out and peak your satellite TV all you want, doesn't matter, it's not transmitting data into space.

Funny how "it started with dealers and installers" yet as I posted earlier, there are F.C.C. rules prohibiting end users from pointing of two-way satellite based communications.  But I guess in your world, that rule doesn't exist because there's no requirement to register with the F.C.C. as an installer.

While you may have the ability and understanding of how to point a satellite, Hughesnet hasn't provided you with permission to do so (unless, as I said, you signed up through a VAR with a mobile station), and at the same time, encouraging others is stupidity.

Distinguished Professor III

Re: HughesNet Customer Service Sucks!

@WeaverCattleCo wrote:


lol ... I think I know what I'm saying when I say its easy to point a dish ... one-way or two-way ... makes no difference the goal is one and the same ... to peak the signal out as high as you can ... simple as that. 


Whether peaking a dish is as simple as breathing or as difficult as proving Fermat's Last Theorem doesn't really matter.  Customers shouldn't be doing it, as attempting such can not only make the issue(s) worse, it can cost them money they may not have otherwise had to pay.  Neither the experience level of the customer, nor their knowledge of satellite systems, matters.  It's a blanket policy, and it's in place for good reason.    

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: HughesNet Customer Service Sucks!

Tweaking the receive signal is fairly easy, tweaking the transmit is a whole different thing, takes a specialized tool (DAPT2). Lots of room for error on the receive side, very little on transmit side.


I have a significant amount of radio/satellite signal experience but would not try to adjust things on my own enless an emergency situation. I don't own the necessary tools. All I'm going to say, can take it or leave it.


Here is the full installation PDF:


Re: HughesNet Customer Service Sucks!



1. That's right!


2. Wrong again!  DirecWay was Two-Way only (DirecPC and Starband were One-Way).


3. Not exactly!  This really falls under the satellite service provider policy.  Whether they allow self-installations is totally up to them.  Some commerical/business two-satellite providers allow their customers to order the equipment and self-install.  This way they don't have to deal with dealers/installers which to them is nothing more than another middleman.  The only catch with those companies is that its up to you to troubleshoot and repair issues [they do offer phone support if needed]. 


When it was DirecWay and early on when HughesNet, people could buy the own equipment and move it around at will which blows your whole theory out of the water.  No one is talking about jamming a satellite.  Most DIYers who bought their own equipment were quite capable of pointing a satellite dish.  I installed my own equipment at that time with no installer number and the F©©, DirecWay, nor HughesNet came looking for me and I'm not a convicted felon either.  It was harder to cancel the service than activating it especially when HughesNet took over! 


Only later on due to complaints from dealers/installers did they really start cracking down on this practice and not once during that time did DirecWay or HughesNet complain about their satellite being jammed or service being degraded because of all those self-installations!


4.  Right, I won't mention the company that does the mobile accounts but any fool can pass that test and they can re-point that dish anytime they want.  Let me put this another way, pointing the dish is so easy that I'd wager a million dollars that no mobile account has ever caused a slowdown or jammed the satellite and most of these mobile users have little or no installation experience and that speaks volumes as to its difficulty.  The only catch to all of this always boils down to money.  If you want to self-installation, its going to cost you a small fortune and HughesNet and the Dealer happily take your money with little concern about you slowing down or jamming the satellite by giving you a test a monkey could pass and shipping you the equipment.


5.  Again, has anyone been arrested for jamming a satellite or had their account teriminated for causing an interruption in service?  Highly doubt it.  What's to stop a misaligned dish from doing the samething that was installed by one of your "official" installers, are you able to check the signal of every dish pointed at that satellites spotbeam and determine the culprit and disable the single account that may be causing issue till resolved?  If so that I would find amazing but I have my doubts Smiley Happy


I know its a felony to jam any signal, tell me something that isn't obvious!


Here's what it boils down to folks, if you cough up enough cash and were talking roughly $1700+ then a certain dealer and HughesNet will give you a simple little test to pass [most installers in my area are high school drop-outs and they pass it easily enough], ship you all the equipment, and allow you to aim and repoint the sat dish anytime/anywhere you want with absolutely no sat installation experience required!


This is why I find it amusing when certain people seem really worried about interference, signal jamming, especially when HughesNet dealers require potential installers to go through weeks of on-the-job training before getting an installer # [they don't pay you either] but if you have the cash you can do pretty much whatever you want  Smiley Surprised


.... but hey, I only have 20+ years of installation experience, what do I know right?