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HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss

Freshman

Re: HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss

JUST GREAT

 

I figured if I said anything here it would be a jinx

I stay up until 2am for that "bonus" and what do I get??

ZERO Bonus Zones

 

It said I used it all which is impossible since it was 15 minutes after 2am and before I did this I had the ethernet unplugged on the computer end like I do just to save GB.

 

So now this will be a disaster (gee thanks).........I can't wait until tomorrow night where it says how many hours I have to wait for that "Bonus" and see if it will just be running at 2GB like it does all day (except a couple times when the server was down and I had to restart the modem a couple times)

My stuff is all new top of the line dish and modem and my computers are data processors (several 8-core 24GB ram)

They don't use a single MB when the ethernet isn't plugged in.

Several speed tests just now giving me only 2GB

 

Something tells me I will switch back to the 20GB

Senior Instructor

Re: HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss

@MagicPhysicist

I understand you are frustrated, I would be too and something appears to be clearly wrong. Depeleting 80GB (30GB Anytime + 50GB Bonus) in 7 days is pretty incredible.
We can probably help you best if you start from the beginning and explain the situation in detail (what modem you're using, what OS you're using, is it the only thing hooked to it, is the wifi secure and guest accounts turned off, what you primarily use the internet for and with what kind of applications, etc.) in a separate post so it's not added to a pinned informational post such as this.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss

I have the newest HughesNet Gen5 

I am a former microwave communications engineer and built my first satellite dish (C-band/KU-band) in 1982 and I know satellites have been in the sky for over 50 years and this is Hughes new satellite launched in March 2017

I had the old Telstar satellite here and Westar back in the 80's and it sure seems we should be farther advanced than this.

 

I could have faster and better and cheaper if I moved to downtown Seattle but I will never move from where I am on the Olympic Peninsula (since 1971) so satellite is all I can have (Centurylink DSL was pitiful yet they claim they are the best on tv commercials 24/7)

Thanks for the reply Mike and sorry about posting this here. (delete it if you must)

 

I do have several computers doing data processing and they do send and recieve BUT after they get work I unplugged the ethernet cables just so they can't communicate with the Hughes satellite until they are ready to send back data about 18 hours later.

So for $84 per month I expect this to be better than that since my phone and satellite TV bill combined is the same amount.

I always find it strange that we have to pay monthly for these modems since they actually are not worth that much (CenturyStink didn't even ask for me to return the one I paid for monthly and unplugged a couple months ago so that shows what a modem is worth)

I can't believe that people can use the Gen5 to watch videos like Netflix all the time and all the other movies and not run out of the high-speed in one week just like I did and I didn't even watch any movies or videos or music with this 30GB +50

 

In fact I always do the same thing yet the month I had the 20GB plan it lasted 20 days......so I switched to 30GB hoping that would take care of that last 10 days........well you can see it didn't.

 

Not much you can do about this other than making that *Bonus* a nightly part of the current plans or make the 100GB version for the price of the 30GB

 

Like I said I am retired but I volunteer to do special data processing and programming for a certain high-energy physics project. (Alpha testing)

Thanks for the reply Mike and sorry about posting this here. (delete it if you must)

Spectator

Re: HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss

Great info BUT I have directv and can`t turn off my connection to the router. The hughnet wireless router doesn`t let me change password or restict devices that can connect. Suggestions?

Spectator

Re: HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss

I spoofed my directv by connecting to my phone hotspot and it dropped the hughesnet connecton. Then I turned off the hotspot, which I dont use, and directv is now disconnected. A bad solution but now Im not losingdata to directv. Other suggestions would be welcome. Directv said theycan reset but arent sure it will forget how to reconnect. I will be monitoring to see if my jerryrig worked permantly.

Re: HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss


suag wrote:

Great info BUT I have directv and can`t turn off my connection to the router. The hughnet wireless router doesn`t let me change password or restict devices that can connect. Suggestions?


You can indeed change your router's password and restrict access. Go to http://192.168.0.1 to access your HughesNet modem. Then look for the WiFi settings link in the left-hand menu.The default password to access the settings is: admin

 Here, you can change your WiFi SSID names and passwords. Dig a little further into the router and you can configure other settings to control access. 

El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Distinguished Professor II

Re: HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss

@suag

 

Though I can't remember for sure, I do belive resetting the internet connection from within the DirecTV receiver severs the connection to Hughesnet, though I don't have my receiver connected to try it.  I had done it before, and I think this was the method I used, but again, I can't remember for sure.  

 

However, if you find that the constant reconnection reminders annoy you to no end, like they did me, there is a way to stop them and put your receiver back into a pre WiFi connection state, but it entails performing a factory reset, which wipes out everything on your DVR and puts all settings on the receiver back to factory default.  It's not hard to change the settings back, but it wiping out the DVR can be unfortunate, especially if you have something on there you really don't want to lose.  

 

With that said, if you do find the constant reconnection reminders annoying enough to want to do this, press Menu, go to Settings & Help, then Settings, then Reset (near the bottom).  Choose Reset Everything.  

 

With all of that said, I'm glad that you were able to pinpoint the source of your data loss.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss

I just have a wired connection with DirecTV.  I just plug it in and out when needed.  But I stll loose data at more than 5gig a day.  The only thing I can think to do, is find a deferent service and take a chance after 12+ years with Hughes.net.

Distinguished Professor II

Re: HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss

@Hallva

 

Unless the new service you choose is unlimited, switching is not going to solve the problem, as whatever is utilizing so much data now will continue to do so with the new service.  

 

If you'd like some help in figuring out what it is that is burning through your data, please start a new post.  You can do so by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section.  If you choose to do so, it would be helpful for you to list the devices you use with HughesNet to get started.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss

Gen 5 I have is worse than dial up in the 90’s switching to HughesNet was one of the WORST mistakes in my life, and customer service? What’s that!!!