I also have been with Hughesnet when it was Direcway. Great service and the speeds have greatly improved.They are constantly finding new ways to improve. That means to me they don't take their customers for granted. :-)
It has been my belief that of the unhappy users there are the Clueless who don't understand or don't care about the limitations of satellite, and there are the Unfortunate who have installation problems (mis-pointing, unsecure mounts, bad cabling, electrical interference, defective modems, tree or building interference, etc). I suppose too that among the Clueless are so very many people who don't realized they have not only PCs but also smartphones and tablets and game consoles and DVRs and SmartTVs and... ad nauseum that are relentless in their designs to access the 'net silently inthebackground 24/7.
I have only had two installations, the original Direcway dish and then more recently the Gen4 upgrade dish, and both have been (apparently) properly done. And since I am not among the Clueless I've learned to live with (and manage my devices) within the limits of Satellite transmission.