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HughesNet Voice just recently stopped

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kitnbob
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HughesNet Voice just recently stopped

HN Voice modem stopped responding just recently. No dial tone.

I hear a recorded message  "your device is not registered with your service provider"  in a rather pleasant female voice followed by a rude sounding "busi-signal".

I have very slow access to the logs in the Inno Media ATA Modem.

The last entry in the Call (ID) logs was 2020-10-21 18:33:09",0,0.6,"Inbound","2529965628"

The last entry in the Voicemail log were between the dates;  2020-11-27 8:45 am to 2020-11-29 (I just called myself from cell phone)  

After only 1 ring the recorded message was "the number is not answering, please leave a message"  again in the rather pleasing female voice  NOT Mine. the files are only 1.45 KB (no ".wav" data)

 

The modem is responding ........  however not near fast enuf to stream my phone calls.

Did the modem take a dump?

1 ACCEPTED SOLUTION

Good morning kitnbob,

 

Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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